Hi all - on a separate track, re: CLFY, this is from IW newsletter. The significance of this is that, IMHO, CLFY is moving well beyond the traditional role of CRM
Clarify Partners With Edocs
Clarify Inc., a provider of E-business products, said
Tuesday it will work with Edocs Inc., a developer of
Internet billing and customer-management software, to
integrate billing capabilities into Clarify's online
customer-relationship management package.
Clarify says it will configure its eFrontOffice product to
work with Edocs' BillDirect Web billing software. The
integration of these products will let companies present
their customers with bills and statements online,
eliminating the need for paper invoices, according to
Clarify. Business customers and consumers will also be able
to sort, analyze, and pay bills online.
"When customers go to a site to pay bills, that's a prime
opportunity for the company to present them with other
customer-management features," such as responding to queries
or offering new products or services, says Paul Hughes,
research director at the Yankee Group.
The companies say the integration will be complete by June,
and they will jointly market and sell the software bundle.
- Tischelle George
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