TD Waterhouse. I just spoke with them. Other than problems with Web Broker being down, or slow, I have had no problems, buying or selling BB's either through Web Broker, or by using the telephone.
I'd say 80% of my buys are done by phone, I use the President's Club line, and a three minute wait on it would be a long one. A trader answers the phone, and puts the order in immediately, and much of the time I am confirmed filled while he's still on the phone.
Also, especially over the last few weeks, I would estimate that about 50% of my buys, have been at the BID, and about the same percentage of sells, have been on the ASK. :-))
The rep I just spoke with told me if they do anything such as these restrictions talked about, it would only be temporary.
I also have a nice letter from TD apologizing for the level of service we have been receiving over the past few months.
Note that they have:
- hired over 350 Investment Reps since the beginning of Nov, now since these new people due to industry regulations in Canada dictate a 90 day "waiting period" before they can place trades, so the first of these are just now coming on stream executing trades.
- increased Call Centre capacity in all offices, and are adding two new call centre facilities - 225 seats in Markham in June, and 250 seats in Western Canada in September.
- eliminated all discretionary, non-committed advertising and marketing seminars and events to slow the pace of new account growth.
- invested heavily in electronic services..by the end of March web capacity will have been increased 75%.
- added 100 additional staff members to support account administration and other non-trading operation.
There's more, but I ain't paid for plugging them, so that's enough.
Now if they do screw up, and I can't trades BB's, or they are restricted........pooof!! Bye bye TD and three accounts there, and $2-3000 a month in commissions for them. :-) |
