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To: Jim Willie CB who wrote (8076)	3/18/2000 8:10:00 AM
From: Brian K Crawford	of 35685

Re Seibel Jim, Thanks for the TA on SEBL. You asked about CRM (Customer Relationship Management). I read in an interview with Tom Seibel that he is preferring to describe their solutions set as ERM, which is Enterprise Relationship Management. This ties in the customer, multiple sales and service channels in the sales organization, and opens up connectivity to external sales partners, supply chain partners, distributors, etc. I share Mtnlady's enthusiasm. Seible is rockin', he has the ability to define the direction of this set of solutions, and he definitely has momentum. Brian

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