QCOM--Wireless Knowledge--eAssist.com and Wireless Knowledge Form an Alliance to Deliver First Interactive Customer Support for Mobile Internet Devices
BUSINESS WIRE - March 21, 2000 07:15
SAN DIEGO, Mar 21, 2000 (BUSINESS WIRE) --
First offering of live customer support and electronic assistance via the Web for wireless Internet devices
eAssist.com, a dynamic provider of interactive e-customer support and electronic assistance, today announced an agreement with Wireless Knowledge LLC, a joint venture between Microsoft (NASDAQ: MSFT) and Qualcomm (NASDAQ: QCOM), to offer software products that enable customers to interact wirelessly with eAssist.com's Web-based customer support and electronic assistance - marking the industry's first offering of its kind.
The purpose of the agreement is to extend eAssist's live customer support to any Internet-ready device, such as a mobile phone, or PDA, over any wireless airlink. Online shoppers, traders and other e-commerce customers will be able to interact with live support representatives from any wireless Internet device.
"It is imperative for users of wireless communication devices to have a link to a site where their e-business customer issues can be resolved easily and from remote locations," said Eric Schultz, chairman and CEO of Wireless Knowledge. "eAssist delivers a best-of-breed electronic customer support program to its e-business customers. We want to go one step further, making it accessible to mobile device users---allowing online customers that are on the go to check status on orders and receive an immediate response to customer service inquiries."
eAssist.com offers its customers a complete outsourced solution including Web support representatives, to facilitate multi-channel, live customer interaction via e-mail, chat and voice over IP (VoIP). In addition, eAssist.com will support direct marketing campaigns based on customer information being logged into an eCRM knowledge base of influence repeat transactions, brand recognition and loyalty.
"Together, Wireless Knowledge and eAssist.com will change the way customers interact over the Internet by offering the first electronic support component for wireless devices," said Dan Plashkes, CEO of eAssist.com. "We chose to partner with Wireless Knowledge because of the company's leading edge wireless technology, proven track record in application development, and focus on delivering real-world business solutions."
About Wireless Knowledge
Wireless Knowledge LLC, a joint venture between Microsoft and Qualcomm, provides platforms and services to corporate customers and application providers to enable applications for the mobile Internet. The company's products deliver productivity and compelling mobile solutions to business users, providing personally relevant, business critical information and applications using any device, over any network or airlink. For more information on Wireless Knowledge, please visit the company Web site at www.wireless.knowledge.com
About eAssist.com, Inc.
eAssist.com is a specialist in interactive e-customer support, providing seamless electronic assistance via the Web. eAssist.com can provide its services under three different business models: hosted, full outsourced or a hybrid of the two, depending on client need. eAssist.com has evolved as an interactive Web center incorporating e-mail, chat and voice over IP (VoIP) for delivering effective, easy-to-use customer support along with managing an intelligence knowledge base that captures online transactions and facilitates expert analysis of customer information. The company then applies this information for creating direct marketing campaigns for turning visitors into customers and customers into repeat buyers.
With eAssist.com's extensive domain expertise, fully integrated best of breed application solutions, and a unified user interface, eAssist.com allows customers to build leading Internet brands and maximize the value of the electronic customer. Its mission is to create industry category leadership for its customers and drive the demand for e-business. The company is headquartered in San Diego, California with sales offices in Silicon Valley, New York and Seattle. For more information, please visit the company's Web site at www.eassist.com, e-mail at info@eassist.com, or call 858/458-4188. |
