myTrack service from Track Data Message Board

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Non-Tech : myTrack service from Track Data

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To: PEWD who wrote (411)	3/21/2000 4:38:00 PM
From: Proton	Read Replies (1) of 571

Re: Customer Service BEFORE You Got My Money Note to MyTrack: As a prospective brokerage customer, I recently sent an e-mail with several questions about option order routing (after it gets to Herzog), margin requirements, and account types. The response I received answered only one of the questions (you clear through Herzog). The MyTrack employee wrote that I could go to the web site or call the 1-800 number. I also got the "you can get all the answers you need through our web site" treatment on your public chat. 1. No. I asked these questions through e-mail and chat, and I expect a response via same. 2. I did check the web site first. However, the site has no apparent search facility nor site map (the menu on the left of the screen does not qualify as a site map). If you are going to have your employees chant, mynah-like, "check the web site," please make the web site searchable. 3. O.K., so I'm persistent. I went through as much of the site as I could. Most of the information I requested just doesn't appear to be on-line. Given the execrable state of customer service all through the brokerage business today, please do not confuse my despair with crankiness. Thanks. P.

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