Wednesday April 5, 3:00 pm Eastern Time
Company Press Release
CompuCom Receives 1999 Help Desk Institute Award
Help Desk Outsourcing Capabilities Recognized
DALLAS--(BUSINESS WIRE)--April 5, 2000--CompuCom Systems, Inc. (Nasdaq:CMPC - news), a leading infrastructure solutions provider, today announced it received the ``Team Excellence' second place award, and top ranking in the outsourcer category, from the Help Desk Institute (HDI).
The prestigious award honors the help desk team who has most enhanced the image of the help desk profession by setting and achieving the highest standards of excellence in customer support.
HDI bases their selection of the Team Excellence Award winner on specific criteria that evaluates the applicant's ability to demonstrate excellence within three categories: people, process, and technology.
CompuCom's help desk supports more than 60,000 calls per month from its client base of Fortune 1000 enterprises, early growth-stage companies, major technology equipment manufacturers, and leading system integrators. CompuCom's help desk has on staff more than 200 experts certified in the leading applications, network and client operating systems, and computing hardware platforms.
``CompuCom's support center is truly a best-in-class operation. Their attention to people, process and technology allows them to be innovative in how they provide support to their clients. Their dedication to their people and their clients is truly a great accomplishment,' said Ken Webb, Chief Operating Officer, Help Desk Institute.
``For many organizations, the benefits from outsourcing help desk are enormous,' said Ed Coleman, Chief Executive Officer of CompuCom. ``This recognition from the Help Desk Institute is much appreciated validation of our commitment to excellence in this important area.'
About Help Desk Institute
Help Desk Institute provides targeted information about the technologies, tools and trends of the help desk and customer support industry, as well as customized training and certification programs for both the individual and site support organization. HDI cosponsors the Support Services Conference and Expos, offers regional training, and publishes a wide range of training publications and research materials. HDI is the leading support services association with over 3,500 members worldwide, with partners in 4 countries and 52 chapters in the US and Canada. The web site is www.helpdeskinst.com.
About CompuCom Systems, Inc. (www.compucom.com)
CompuCom Systems, Inc., headquartered in Dallas, provides people, process and technology to deliver infrastructure solutions that optimize E-business and enterprise applications. Combining knowledge, strategy and tactical experience, CompuCom offers business process outsourcing, IT outsourcing, and IT consulting and systems integration for clients operating in the re@l world(SM).
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Contact:
Springbok Technologies, Inc. for CompuCom Systems, Inc.
Jolanda Stewart, 972/480-9980, ext 130
jstewart@springbok.com
or
CompuCom Systems, Inc., Dallas
Matthew Smith, 972/856-3600
msmith@compucom.com |
