Track Data Corporation TRAC Message Board

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : Track Data Corporation TRAC

TRAC 20.00

0.0%

Jan 9 9:30 AM EST

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next

To: PEWD who wrote (1193)	4/6/2000 5:12:00 PM
From: LANCE B	Read Replies (2) of 2005

ANOTHER PIECE OF AWESOME CUSTOMER SATISIFACTION ,just got home from the baseball game to find out via my credit card bill that my palm pilot that i ordered 6 weeks ago was cancelled because i bought it too cheap... YOU GUYS ARE THE BIGGEST JOKE YET...HOW ABOUT PICKING UP THE PHONE AND CALLING YOUR CUSTOMERS AND TELLING THEM.. here is my email to barry hertz and rod covlin.. barry- this is the finest piece of customer service i have ever seen.. on march 1 i put in an order for a palm pilot,i give my credit card and place my order,i did not look for one for free for the 8 accounts i currently have with you,and today i call to find out what is going on(212-422-4300) and i get told that my order was canceled because they are consider to be selling them to cheap,instead of doing the embarrasing thing and calling your customers to offer this for a higher amount or advised them it has been discontinued you simply just do not do anything... THIS IS THE BEST PIECE OF CUSTOMER SERVICE I CAN IMAGINE...HOW ABOUT PUTTING THIS LETTER ON ONE OF YOU CNBC COMMERICAL.. I CAN NOT COMPLAIN ABOUT THE SERVICE,BECAUSE THEIR IS NONE.. YOUR TRULY, AND ANXIOUSLY AWAITING WHETHER YOU SELL PALM PILOTS OR NOT LANCE BERGER

Report TOU Violation

Share This Post

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next