Just making the product a little stronger.
I take it you don't like Mr. Ellison. How did you ever get that exclusive interview? Don't let Greg Mullineaux know that, I think Oracle is his favorite. What is the old slang name for ORCL? The Black Prince, I believe.
eShare Technologies and Siebel Systems Strengthen Alliance
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April 6, 2000 12:48 PM Eastern Time
ATLANTA, April 6 /PRNewswire/ -- eShare(R) Technologies ESHR , a leading provider of web based Customer Interaction Management (CIM) solutions, announced today that Siebel Systems, Inc. SEBL , the leading provider of eBusiness applications software, has formally validated the integration between Siebel eBusiness Applications and eShare Conversations(TM). Validation testing was conducted through the Siebel Validation Program.
eShare Conversations is integrated with Siebel eBusiness Applications, which include Siebel Call Center and Siebel Service. Siebel Call Center combines core functionality of Siebel Sales and Siebel Service into a single application, empowering universal agents to offer on-demand sales or service assistance to customers. The integration between eShare Conversations and Siebel eBusiness Applications is accomplished using eShare's integration frameworks. These integration frameworks are based on open architecture standards and are used to create a total eBusiness solution by leveraging the capabilities of best in breed eBusiness products with eShare's best in breed CIM product suite.
eShare's ability to integrate with Siebel eBusiness Applications allows joint customers to automate and maximize the efficiency of contacting customers in an outbound and blended (inbound/outbound) customer interaction environment. By pairing the strengths of both solutions, joint customers can take advantage of a proactive approach to serving customers, because both companies share a synergistic enterprise architecture.
"The integration of Siebel eBusiness Applications and eShare's CIM solutions delivers compatible architectures, enterprise scope and cutting-edge technology, providing a unique, seamless solution that allows companies to efficiently build dynamic customer relationships," said Michael Straub, alliances technical director, Siebel Systems.
"This new relationship will enable the Siebel agent to seamlessly use any and all of eShare Conversations outbound agent functionality," said Bill Dumont, executive vice president, global business development, eShare Technologies. "We are excited to see our technology paired with solutions that execute our vision to provide the most advanced customer contact solutions available."
About eShare Technologies
eShare Technologies is a leading provider of Customer Interaction Management (CIM) solutions supporting voice, email, live interaction/chat and hosting services for over 2,000 major eBusinesses, ASPs, ISPs and Portals in over 30 countries. Its customers include prestigious and leading organizations in the financial services, banking, retail, education, media and communication industries such as 1-800-Flowers.com, AOL, AT&T WorldNet, American Express, Citigroup, Dun and Bradstreet, First USA, Lycos, and Starmedia Networks. The Company's web address is eshare.com .
Good Luck
Don
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