FULLeCOM Selects Industri-Matematik's New Solution for B2B eFulfillment and eCRM
MT. LAUREL, N.J.--(BUSINESS WIRE)--April 10, 2000--
Leading Dot.com Company Leverages New Software to Speed
Movement of Goods and Provide High-Quality Customer Care
Industri-Matematik International Corp. (NASDAQ: IMIC) today announced a major new contract with FULLeCOM, Inc. to provide its new eFulfillment/eCRM software configuration for dot.com businesses. The software will allow FULLeCOM to integrate customer care with its eFulfillment and WebStore operations in one complete solution, delivering high-speed movement of goods and world-class customer service.
FULLeCOM(R) is a leading provider of B2B and B2C logistics and customer care services to e-tailers, direct marketers and manufacturers doing business over the web. Currently, the company provides eFulfillment and eCRM services to over 600 merchant partners, including Hollywood.com, 1-800-Flowers and Body by Jake.
FULLeCOM is one of several companies that has recently selected the new solution from Industri-Matematik, the first to integrate highly scalable and functional fulfillment and CRM applications specifically for dot.com businesses. The software is designed for rapid deployment and yet, will scale as dot.com businesses grow dramatically.
The eFulfillment software will be the e-commerce transaction engine for FULLeCOM to manage its merchant partners' B2B and B2C supply chains. eCRM software will manage FULLeCOM's contact center including all customer care interactions via the Web, WAP, phone or email. The applications are scheduled to be implemented at FULLeCOM in eight weeks.
"We considered a number of e-commerce vendors but only Industri-Matematik offered integrated web customer service and fulfillment software designed for dot.com environments," said John Gioeli, executive vice president and chief logistics officer at FULLeCOM. "Our company is expanding quickly. We forsee outgrowing the fulfillment and customer service systems we put in place just 18 months ago. The eFulfillment/eCRM solution can be implemented rapidly and it's the only solution with the proven functionality and scalability to support our current peak order volumes and future high growth."
According to John Geraci, senior vice president, worldwide sales and marketing at Industri-Matematik, "FULLeCOM is one of several new customers implementing this innovative new solution. For them, speed and scalability are everything. To compete effectively, they need a solution that can be deployed rapidly and also can accommodate their fast growth potential. Our eFulfillment/eCRM solution delivers the speed FULLeCOM needs without sacrificing any of the critical fulfillment and service capabilities it needs to compete in the dot.com environment. We believe many B2B and B2C dot.com companies have these very same needs."
About FULLeCOM
FULLeCOM is a leading provider of complete B2B and B2C eCommerce solutions for e-tailers, direct marketers and manufacturers conducting business over the web. FULLeCOM's unique "Internet Trading Arena" transparently links consumer and commercial buyers with sellers and provides WebStore development, hosting and management, advertising and demand creation, WebMall presence, financial settlement and fulfillment services. FULLeCOM's comprehensive services and robust consumer-merchant data repository provides merchants, suppliers and consumers with complete and secure trading, auction and shopping environments.
About Industri-Matematik
Industri-Matematik International Corp. (www.im.se) provides high performance fulfillment and customer service software solutions for e-commerce. The Company is the only software supplier that provides integrated eFulfillment and eCRM software designed specifically for dot.com companies. Its software applications help companies achieve a Zero Inventory/100 Percent Visibility business model by replacing inventory with information to speed the movement of goods through the supply chain. Customers include market-leading companies such as British Airways, Carlton & United Breweries, Ericsson, FedEx Corp., Starbucks and Warner/Elektra/Atlantic as well as new B2B and B2C e-commerce companies, including CoShopper.com, Electronic Business Partners (EBP) and Yellowrent.com.
The statements contained in this release that are not historical facts may contain forward-looking information with respect to plans, projections or future performance of Industri-Matematik International Corp., the occurrence of which involve certain risks and uncertainties, including, but not limited to product demand and market acceptance risks, the impact of competitive products and pricing, product development, commercialization and technological difficulties and other uncertainties detailed in Industri-Matematik's filings with the Securities and Exchange Commission, particularly its Annual Report on Form 10-K filed in July 1999.
CONTACT:
Industri-Matematik
Tim Walsh, (856) 793-4438
tiwa@im.se
or
Industri-Matematik Public Relations
Porter Novelli Convergence Group
Albie Jarvis or Dan Mees, (617) 450-4300
dan.mees@pnicg.com
or
Industri-Matematik Investor Relations
Lippert/Heilshorn & Associates
John Heilshorn, (212) 838-3777
john@lhai.com
or
FULLeCOM, Inc.
Dina Gioeli, (909) 947-2710
dinagioeli@fullecom.com
or
FULLeCOM Public Relations
Creative Media Marketing
Stacey Miyamoto or Roz May, (310) 470-7622
cmmstacey@aol.com, roz@cmmpr.com |
