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Technology Stocks : AUTOHOME, Inc

ATHM 24.67

+1.3%

10:48 AM EST

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To: David Nelson who wrote (21477)	4/23/2000 2:16:00 PM
From: GraceZ	Read Replies (3) of 29970

You should use my sister's technique of getting to the senior support staff fast. You have to use four letter words early and often, then the junior support staff has no choice but to escalate the call to a senior support person. Of course, you might also wind up on their list of difficult customers. I can't tell you how many hours I've had to suffer through with a support person who didn't understand my problem half as well as I did. Even when you give them the long list of solutions you have tried before you called. They're reading off a script or searching off a database and if your keyword doesn't come up they know nothing. I think it is a ploy to train you never to call them. BTW you might want to consider FreeLane as your "On the road" ISP. I know I scoffed at using a "free service" because I thought that the ads would slow me down,or be intrusive, but I found it faster than AOL and Compuserve. I don't mind the ads because you can place the window anywhere (except under the other windows). I use it at work (cable isn't available and I don't like the prices of business DSL yet) where I have big monitors so the screen real estate isn't an issue. Aside from the fact that you are furthering your investment in ATHM by using them. I hope AOL incorporates Netscape into new versions of AOL or at least updates to the most recent version of IE and stops twiddling with the code to suit their proprietary needs. Didn't their deal with MSFT (for them to get on that first start up screen) mean that they had to use IE for a given time? I started using Navigator as soon as I could with AOL....but then you are still stuck with that lousy mail program. The only reason I keep AOL in any variety is because I have to send images and links to clients that use AOL and I got sick of having them call me up to say it arrived scrambled. The only solution was to send it to them using the AOL mail program.

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