TeleTech Announces Agreement with NorthPoint Communications
DENVER, May 5 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC - news), the leading global provider of e-commerce-enabling customer management solutions, today announced an agreement with NorthPoint Communications (Nasdaq: NPNT - news). NorthPoint, the leading global broadband services provider, offers dedicated high-speed Internet access over existing phone lines using digital subscriber line (DSL) technology.
Through an electronic interface with NorthPoint's industry leading service delivery and support platform, OSS2000, TeleTech will streamline installations of next generation products like G.lite. TeleTech will augment NorthPoint's existing service delivery capabilities by assisting in the provisioning and scheduling of customer installations, enabling NorthPoint to quickly address the consumer demand for DSL.
``As G.lite and line sharing enable NorthPoint to reach more of the market for broadband services, it is critical that we work with leading partners to provide the highest quality customer service,'' said Liz Fetter, NorthPoint's president and chief executive officer. ``We are excited to work with TeleTech to augment our existing customer service and delivery systems and rapidly scale our service delivery and support.''
``TeleTech is proud to align itself with a leader in one of the fastest growing areas of the telecommunications industry,'' commented Scott Thompson, TeleTech's chief executive officer and president. ``TeleTech has a proven track record in meeting the demands of rapidly growing clients, and we look forward to supporting NorthPoint as its subscriber base continues to grow at a phenomenal pace.''
TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated, e-commerce-enabling customer management solutions (eCRM) for global organizations predominantly in the telecommunications, financial services, technology, government and transportation industries. Its innovative customer interaction platform, CyberCare(TM), integrates the full spectrum of voice and Internet communications, including custom e-mail response, ``chat'' and extensive Web co-browsing capabilities. TeleTech operates 12,800 state-of-the-art customer interaction center workstations and employs 16,900 people in nine countries. Through 32 customer interaction centers in the Americas, Europe and Asia, TeleTech couples high-velocity e-infrastructure service deployment with premier quality e-customer relationship management to assure our clients/partners unparalleled success in acquiring, retaining and growing customer relationships.
Information regarding TeleTech Holdings can be found on the Worldwide Web at teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause TeleTech's actual results to differ materially from those expressed or implied by such forward-looking statements: lower than anticipated customer interaction center capacity utilization; the loss or delay in implementation of a customer management program; TeleTech's ability to build-out facilities in a timely and economic manner; greater than anticipated competition from new entrants into the customer care market, causing increased price competition or loss of clients; the loss of one or more significant clients; higher than anticipated start-up costs associated with new business opportunities; TeleTech's ability to predict the potential volume or profitability of any future technology or consulting sales; TeleTech's agreements with clients may be canceled on relatively short notice; and TeleTech's ability to generate a specific level of revenue is dependent upon customer interest in and use of the Company's clients' products and services. Readers are encouraged to review TeleTech's 1999 Annual Report on Form 10-K, which describes other important factors that may impact TeleTech's business, results of operations and financial condition.
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