myTrack service from Track Data Message Board

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Non-Tech : myTrack service from Track Data

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next

To: 2MAR$ who wrote (535)	5/5/2000 4:23:00 PM
From: TradeOfTheDay	Read Replies (1) of 571

I've written posts and telephoned until I am blue in the face - MYTRADE has changed - and it's not for the better. This week after being on hold 3 times for a total of an hour, I actually had clerks in the brokerage department HANG UP ON ME. Of course when I called to report this , they want to know " well who was it ??" Guess what - these people don't identify themselves on the phone before they hang up on you . In case you're wondering if I'm rude or hysterical - no , I was quite calm ( about trades showing up in my account the following day after being canceled) - but if you do not grovel on the phone, they simply hang up on you . I could speculate on why service seems to have taken a turn for the worst this week but I'm sure everyone has their own ideas. Today when I had the several thousand dollar discrepancy in my cash account was the living end. I contacted the dept I was told to e-mail ( "balances" ) and received a terse reply " we informed you this was going to happen " - and NEVER a response regarding how much money I still had left. Frequent trader rebates - harrrummmph ! Save $50 and lose thousands...

Report TOU Violation

Share This Post

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next