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Strategies & Market Trends : Rande Is . . . HOME

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To: Rande Is who wrote (25434)	5/6/2000 10:40:00 PM
From: Bob	Read Replies (1) of 57584

HEAR This product alone is why I don't think HEAR should be in the single digits. hearme.com Adding live voice interaction to your Web site is a powerful brand-building tool. Live voice conversations are far more personal and compelling than text interactions, humanizing the online experience and greatly accelerating the selling process. In fact, according to Jupiter Communications, online shopper desire for human contact leaps once the purchase price exceeds $50. The HearMe e-commerce solution gives your brand a human voice, allowing your e-customers to talk directly with sales agents or each other over a single phone line while remaining on your Web page. Real-time live voice interaction is faster and more efficient than typing, so less time is required to resolve problems. Response rates to email support questions currently range from 29 long minutes to an abysmal 4.5 days (IDC). Keep your customers satisfied with HearMe live voice support. Flexibility - the HearMe ecommerce solution provides both "click-to-talk" and customer call back capabilities - this provides flexibility for the customer and the call center Customer satisfaction - unlike other solutions, first-time use is less than a minute download (150Kb) - no additional conferencing software is required (such as Microsoft NetMeeting) Firewall-friendly - reaches customers behind corporate firewalls Superior sound quality - HearMe live voice provides clear, real-time, full-duplex audio - participants can "talk over each other" just like a standard phone call Easily integrates into existing Web sites or customer care applications Leverages existing call center infrastructure - no new equipment, training or CTI interface required Multi-agent conversations - 3-way conferencing allows customers to be transferred from one agent to another more efficiently Standards-compliant - HearMe solutions support open standards such as H.323 and SIP bobp

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