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Technology Stocks : Dell Technologies Inc.
DELL 133.20+5.7%Nov 26 3:59 PM EST
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To: calgal who wrote (156820)5/7/2000 4:00:00 PM
From: kemble s. matter  Read Replies (1) of 176387
 
Leigh,
Hi!!

RE: Outsourcing??

"I SEE A NUMBER OF OPPORTUNITIES TO IMPROVE HERE, WHICH WILL DRIVE A WHOLE NEW LEVEL OF SUCCESS FOR DELL. BY WEB-ENBABLING EVERY PART OF OUR BUSINESS, WE CAN DRIVE OUR COST STRUCTURE DOWN DRAMATICALLY! I CHALLENGE EACH ONE OF YOU TO LOOK FOR, NOT INCREMENTAL COST IMPROVEMENTS, BUT QUANTUM SHIFTS IN EVERYTHING FROM COMPONENTS TO LOGISTICS TO INFRASTRUCTURE TO OPEX. WE HAVE ALREADY ACHIEVED 50% OF OUR ORDERS THROIUGHT THE WEB OR WEB-ASSISTED. WHILE THIS MAKES GREAT HEADLINES, IT IS NOT YET DELIVERING THE BOTTOM LINE IMPACT THAT TRULY FRICTIONLESS, TOUCHLESS ORDERS CAN. OUR NEXT STRETCH GOAL IS TO ACHIEVE 50% OF OUR TOTAL REVENUES WITH FRICTIONLESS ORDERS AND MORE THAN 80% WEB-ENABLED. WE SHOULD FOCUST ON MOVING CUSTOMERS ONLINE TO FRICTIONLESS ORDERS IN WAYS THAT MAKE IT EASIER FOR THEM TO DO BUSINESS WITH US."
"WE HAVE MADE SIGNIFICANT PROGRESS IN SERVICE OVER THE WEB. I BELIEVE THAT WITHIN 18 MONTHS WE CAN ACHIEVE 80% OF OUR SUPPORT TRANSACTIONS TOTALLY ONLINE. THIS WILL NOT ONLY IMPROVE THE LEVEL OF SERVICE FOR OUR CUSTOMERS BUT ALSO DRAMATICALLY LOWER OUR COSTS. IMAGINE THE IMPACT TO OUR COMPETITIVE ADVANTAGE BY CUTTING IN HALF THE TRANSACTION COST PER CUSTOMER ORDER! IN EVERY PART OF OUR COMPANY WHERE WE HAVE A PHYSICAL OR PAPER BASED TRANSACTION, OUR GOAL SHOULD BE TO REPLACE IT WITH AN ONLINE TRANSACTION, OR AT LEAST IMPROVE IT WITH THE INTERNET."

and Leigh...All this knowledge is what I believe is what DELL is also selling..
:o)

Best, Kemble


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