Leigh,
Hi!!
RE: Dell Computer Corp. is taking the lead by bringing its online Resolution Assistant to the enterprise. The software/service, which was developed for the manufacturer's server and consumer base, will be enhanced to be scalable and robust for corporate- level help desks.
Gary Cotshott, vice president of services at Dell, in Round Rock, Texas, said the company has committed to expanding Resolution Assistant to its entire client base by year's end. The product was introduced in August 1997 for servers, then expanded to consumers; next quarter, it will be rolled out to large enterprise customers across Dell's product line.
The tool includes remote diagnostics, operating behind a company's firewall, that allow users or corporate help desks to identify and correct problems. The Resolution Assistant works in conjunction with Dell's other support offerings, such as its Premier Pages Web sites for 40,000 of its larger customers and its www. support.dell.com site.
Sounds great...
Best, Kemble |
