anyone have any comment on this post which appears on yahoo.....
from an RT Alaska......
************
by: RT_Alaska
5/12/00 3:18 am
Msg: 27548 of 27550
----- Original Message -----
From: <rrinfo@oceanic.com>
Sent: Tuesday, May 02, 2000 12:41 PM
Subject: Road Runner Update for May 2000
> Dear Road Runner Customers,
>
> This general Road Runner announcement will address the ongoing system
upgrades and
> recent service interruptions. This e-mail is being sent to every
@hawaii.rr.com mailbox,
> so you may receive more than one announcement.
>
> System Upgrades:
> For the past six months, Oceanic has been busy augmenting the Road Runner
network on
> Oahu to provide the foundation for the next generation of cable modem
services. For
> months, our work has gone smoothly. Regrettably, we have had a number of
recent unplanned
> outages as a result of this work.
>
> Exactly what are we doing?
> We are building a new, parallel Road Runner network that will augment, not
replace, the
> current system that was built in 1997. As you recall, we just completed
installation of a
> new Regional Data Center in November 1999. These network upgrades are the
planned
> continuation of the new Data Center. The new network has been completed
and is currently
> being merged into the legacy network. Most of the recent outages have
resulted from the
> integration of the two networks.
>
> How much more work needs to be done?
> The network integration is 75% complete. We have placed a hold on our
current
> implementation schedule while we reassess our plans to eliminate or
minimize customer
> impact.
>
> What are we doing to prevent/minimize future problems?
> We will involve additional Road Runner and vendor personnel to add
redundancy to our
> migration plans and extra monitoring for potential service problems. We
will continue to
> schedule the majority of work in low usage hours; 2 am to 3 am. And while
we can never
> guarantee that we won't experience another outage, we can do a better job
in providing you
> timely and accurate information if problems do occur.
>
> Please continue to use the Network Status web page as your primary source
for this type of
> information (http://www.hawaii.rr.com/RoadRunner/Status/default.htm). This
page lists
> current known problems, scheduled maintenance and a recent history of
network events.
> Keep in mind that the Network Status page will only list system-wide or
area-wide issues.
> We are committed to improving both the amount of information, and the
timeliness of the
> information on this page. Based on your feedback, we will attempt to keep
the amount of
> "techie" talk to a minimum.
>
> If you cannot access the Internet at all, please call our System Status
Hot Line at 625-8282
> for a voice recording of any known system-wide or area-wide issues. In the
event of a
> protracted outage, we are committed to updating the voice message on an
hourly basis to keep
> you informed of the latest developments.
>
> We sincerely apologize for any inconvenience we may have caused you and
thank you
> for your continued support.
>
> Sincerely,
>
> Kiman K.L Wong
> General Manager
> Internet Services/Road Runner
> Oceanic Cable
>
> If you need to contact Oceanic or Road Runner, please see our Contact page
for a list of |
