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Strategies & Market Trends : Gorilla and King Portfolio Candidates
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To: tekboy who wrote (24646)5/13/2000 9:14:00 AM
From: Bruce Brown  Read Replies (3) of 54805
 
RE: European Customer Service....

....the only way for individual companies and countries to avoid falling behind would be for them to become more consumer-oriented, so Europe's anti-consumer/customer mentality was a relic on its way out. She said that she agreed with the basic argument, but that it might take longer than I thought. She had been waiting for such changes for years, she said, but the progress along those lines, while real, had been slower than she had expected.

I hasten to add that Europe, as we knew it, is no longer. Once the European Union formed and trading borders relaxed between European nations - there is real competition. The corporations are getting the message that one of the things that can propel their business into this century is customer service. It's really a do or die proposal. CRM solutions will help facilitate that. You will all be happy to know that Siebel is over here executing and preparing that path for the future for these companies. Not to worry, Oracle, SAP and Baan are in the game as well, but we know who does CRM the best from our viewpoint as gorilla gamers. The good news is that there is room for plenty of growth on this side of the pond for the solutions providers.

BB
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