< Is it my imagination that there is a greater effort
to provide more patient, understanding service now?
...One of the better moves they can do, is to work on the best, most courteous service they can.... >
---->From Trac latest e-mail:
Dear myTrack Member,
At Track Data, we are constantly working to improve myTrack.
But not all the improvements are technological.
IMPROVED CUSTOMER RELATIONS
As part of a plan to improve the service you receive as a
myTrack member, Track Data is proud to announce the addition
of Stan Stern to its senior management team. Stan is taking
on the position of Senior Vice President, Customer Relations.
This position was created for the express purpose of
improving every aspect of myTrack?s customer relations.
Online brokerage, as an industry, has not always excelled in
the area of customer service. (That?s the polite way of
saying all the online brokerage firms have done a miserable
job at one time or another.) At Track, we view this as an
opportunity. We know that if we can improve our customer
relations to an outstanding level, we?ll have a competitive
advantage.
Stan is actually a former Track executive who is returning to
the firm. With the 10 years he spent at Track Data in his
first stint and his outside experience, he brings a broad
array of knowledge to this post. Stan will be focused on
improving every aspect of the service you receive as a myTrack
member. As his initiatives are enacted, you will see a real
difference.
SUPPPORT ESCALATION
Among the first of Stan?s initiatives is an escalation review
of unresolved customer relations issues. If you e-mail or
call Track for help with an issue but you are not fully
satisfied with the response you get, you can e-mail Stan at
Support_escalation@tdc.com. He will personally review the
situation.
We believe the creation of this new position and our renewed
focus on customer relations will improve your myTrack
experience.
Thank you.
The myTrack Team
at Track Data |
