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To: Edwarda who wrote (12182)	5/25/2000 2:36:00 PM
From: mr.mark	Read Replies (2) of 32883

"I just e-mailed tech support" in fairness to si's crack (not as in smoking and not as in butt) tech support team i did just receive a more personalized canned reply (rich, was that you who was hoping for such a thing?). "Hi there, Thank you for writing. We're aware of the performance problems with the site, and they are our engineering team's highest priority. It appears as though the engineers have resolved the problem. However, if you are still experiencing difficulties with this situation I will be happy to investigate the matter further for you. It will be helpful to know the details of the steps you are taking and the exact text of any error messages you are getting. We apologize for any inconvenience you may have experienced and appreciate your patience in this matter. Thank you for contacting our customer service group. Please let us know if there is anything we can do to help you in the future. Sage" in all honesty, i think it was the sexy "Hi there" that melted my heart and made me feel better about the server errors AND life. :) mark

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