DUD you are off base ...
a) I used dual channel ISDN from a rock solid ISP for a
year and had many many problems with Cyber over that
time. To show how pathetic Cyber can be at taking
blame, they tried to say at one point it was my ISP's
fault becuase they did a ping and lost 1 out of 100
packets.
b) I am on a 416k DSL line now, and have had repeated
permission problems and data problems the past month.
Since you seem fond of quoting Ping times, my times
to cyber range between 31 and 70 ms.
c) ECN problems - orders not sent on first try. Orders
that 'get lost'. Orders that wont cancel.
d) Inability of cyber to route interent traffic properly.
Last week a rep claimed 'it is uunets fault'. Yet my
pings, which happen to run through uunet, were all
under 40 ms until they hit cyber where they went to
700+ ms. Then it was 'our server is overloaded
because of the previous uunet problem'. So while
they like boast about new data centers and backup
routes, their systems are so poorly configured that
when they do encounter a problem they fail.
e) What other platforms have you used to proclaim cyber
is 'the best bar none'? I assume that means you have
used them all?
People seem to make a lot about the cyber execution plat
form, but what is really so great? Much of the data display
is very dbc like (ie market view). The charts still are
crappy. And the vaunted 'cybersmart' orders are at best
only marginally better than using ARCA or REDI as all of
them will first hit ECN's and then goto market makers.
So as not to seem soley to bash Cyber, it is nice having
routes to the various ecns. There are times it is best to
use BRTD and that is available now. And I really like
being able to float my apps anywhere across my monitors,
not just inside 1 big window.
Cyber has its good days (meaning it works) and they have
their bad days (and some really bad days). Judging from
comments about MB and others, they also have good and bad
days. But equally important is how problems are handled
and responded to. While I put in my last post that I've
seen a marked increase in politeness and reduction in
the holier than thou attitudes, there are still times
(as can be seen by other peoples posts) that Cyber seems
to either a) be unresponsive or b) misleading. Sometimes
it may seem like Cyber is intentionally dodging - and
odds are sometimes they are- but my impression is that
many times its because its a new hire or less than fully
trained tech spewing out what sounds good when they really
dont know whats up. But in the mad dash for new accounts
cyber continues to push the edge in ratio of competent
support to customers. Maybe the elimination of a lot
of day traders this year helps that.
Fire away....
|
