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Non-Tech : CyBerCorp.com

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To: CyBerCorp.com who wrote (735)6/6/2000 6:53:00 PM
From: Dominick   of 1001
 
CyberCorp.com:

I'm sorry to hear that you are no longer going to be on SI.
I liked leaving a message and returning later for the answer. It was precisely this service I liked.

The lack of resources to serve your customers via one of, if not, the most popular and prestigious message boards with regards to the securities industry, unfortunately reveals the low priority upper management assigned to customer service.

Any manager worth their salt knows a negative comment spreads ten times faster than a positive one. And that the pen is mightier than the sword. Nice going...you now have both.

Now every one, most likely, will be calling and waiting on the phone. So, I don't suppose there will be any resources allocated to more phones either. Your poor staff will have to bear the brunt of the frustrated customer.

I strongly suggest you recommend management to reconsider.

Regards,

Dominick
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