Wednesday June 7, 7:33 am Eastern Time
Company Press Release
AT&T and Quintus to Deliver Suite of E-Services to
Call Centers
BASKING RIDGE, N.J. and FREMONT, Calif.--(BUSINESS WIRE)--June 7,
2000--AT&T (NYSE:T - news) and Quintus Corporation (Nasdaq:QNTS - news) today announced that the two companies
have formed an alliance to provide e-customer relationship management (eCRM) services to call centers worldwide.
Under the agreement, AT&T will team with Quintus, an eCRM software developer, to offer the Quintus eContact(TM) Suite
of software to its customers. Additionally, Quintus will be able to market the existing portfolio of AT&T call center products
and services to complement its comprehensive eCRM communications solutions.
AT&T provides interactive networking applications, professional services and products that help companies transform their call
centers into integrated e-enabled customer service centers. Through its own resources and partnerships with best-in-class
industry players such as Quintus, AT&T has the scale and experience to deliver end-to-end support across the full life cycle of
business transformation.
The Quintus eContact Suite further enhances the AT&T product line by personalizing, routing, managing and reporting on
customer interactions across multiple communications channels. The combined offering will enable companies to first route
customer inquiries to a particular contact center based on agent availability, and then automatically route calls within the contact
center based on customer data, needs and history.
``Call centers of all types and size are facing the challenge of integrating Web-based communications with their legacy systems
and traditional call center operations,'' said Randy Johnston, Managing Partner, AT&T Solutions. ``AT&T's leading advanced
routing capabilities and self-fulfillment offers combined with Quintus' eCRM software is the perfect solution for any call center
looking to e-enable their business.''
``Working together, Quintus and AT&T can design and deploy integrated solutions that ensure high-quality, reliable customer
service on demand,'' noted Alan Anderson, chairman and CEO of Quintus. ``Our combined offering provides the framework
companies need to gain and maintain customer loyalty in a highly competitive e-business market.''
About AT&T
AT&T Corp (www.att.com) is among the world's premier voice, video and data communications companies, serving more
than 80 million customers, including consumers, businesses and government. With annual revenues of more than $62 billion and
148,000 employees, AT&T provides services to customers worldwide. Backed by the research and development capabilities
of AT&T Labs the company runs the world's largest, most sophisticated communications network and has one of the largest
digital wireless networks in North America.
About Quintus
Quintus Corporation (Nasdaq:QNTS - news) provides a comprehensive electronic customer relationship management
(eCRM) solution to manage customer interactions, such as customer orders, inquiries and service requests, and deliver
consistent customer service across multiple communication channels, including the Internet, email and the telephone.
The Quintus eContact software suite includes applications that address the needs of customer service representatives and
agents in sales and service, consumer relations, technical support, and human resources centers and a routing engine to manage
customer interactions. Quintus eContact enables companies to handle high volumes of customer interactions and leverage
opportunities to sell additional products and services to their customers. Quintus is based in Fremont, Calif. For more
information about Quintus, call 800/337-8941, email sales@quintus.com or access the World Wide Web at
www.quintus.com.
The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of
Section 21E of the Securities and Exchange Act of 1934, including statements regarding Quintus Corporation's expectations,
beliefs, hopes, intentions or strategies regarding the future. Forward-looking statements include statements regarding future
sales and product implementations. Quintus Corporation's actual results and the timing of certain events may differ significantly
from the results discussed in the forward-looking statements.
Note to Editors: eContact is a trademark and Quintus is a registered trademark of Quintus Corporation. All other product and
company names mentioned are the property of their respective owners. |
