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Technology Stocks : Silicon Graphics, Inc. (SGI)

SGI 91.87

+1.8%

Dec 5 9:30 AM EST

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To: Jeff Maresh who wrote (1409)	5/12/1997 3:09:00 AM
From: Marcelo Magnasco	of 14451

Jeff said, > But quite honestly, after dealing with a lot of other hardware > vendors I think SGI has been better than average on the sales side > and worse than average on the marketing side. Marketing is abysmal. But sales and support establish and nurture the customer base. Most sgi customers are repeat customers. From what I've gathered in comp.sys.sgi.*, sales and support are incredibly spotty, with most of the nightmares being told by edu people. Which is ok: we get what we pay for. I wished we had your salesperson. When it was time to get some benchmarks done for the grant proposal that eventually gave us the 20 processor O2000, our sales guy just sat on it. I had to call a friend at sgi boston to get the machine benchmarked. We nearly missed the deadline, which would have resulted on a no sale for 600K$. Some claim the hotline is the greatest support thing in the market; they NEVER solved one of MY problems, though, except getting stuff under warranty replaced. Let's hope they smooth these things out... Best, Marcelo

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