Revenues Attributed to Excalibur's Internet/Ecommerce Business More than Double Over the Previous Year
Company Capitalizes on E-Business Market Demand for Next Generation Search; Stakes Position as Market Leader
biz.yahoo.com
SAN JOSE, Calif.--(BUSINESS WIRE)--June 14, 2000-- Excalibur Technologies (NASDAQ: EXCA - news), a leading provider of intelligent search solutions for Intranet portals and Internet/eCommerce applications, today announced that more than 44 percent of its license business now comes from companies in the e-Business market compared to about 20 percent of its license business a year ago. Excalibur now has licensed its intelligent search engine products to over 100 leading companies in the e-Business space.
``In the past, the majority of our customers used our search technology for enterprise applications, like knowledge management solutions,'' said Mark Demers, Vice President of Marketing, Excalibur Technologies. ``While Intranet portals are a hot trend these days and we continue to successfully grow this piece of our business, recently more and more e-Businesses are turning to us to provide the next generation of search for their Web-based applications. This is a sign that online consumers are demanding more sophisticated search tools to ensure their satisfaction.''
Research from a number of leading firms proves that, above all else, e-Businesses must be concerned with their customers' entire buying experience or they stand to lose billions in sales due to inadequate Web customer service. The statistics are staggering: less than 2.7 percent of online shoppers find and actually buy what they're looking for online (Forrester Research). A study performed by Boston Consulting Group showed that first-time satisfaction for e-shoppers is very important:
- On average, shoppers with satisfying first-time experiences
completed 12 transactions per year and spent $500 with the
merchant.
- Shoppers who had dissatisfying first-time experiences averaged
only 4 purchases per year and spent only $140 with the merchant.
E-Businesses need to be creative if they want to increase customer retention. Failure to acquire or keep customers often results from technical problems consumers encounter with sites, difficulties in finding products, and logistical and delivery problems after the sale. To improve the customer experience, many e-Businesses are turning to enhanced search products.
With the popularity of the Internet comes the problem of sorting through the voluminous information found on Web sites. Consumers often become frustrated while searching for information or merchandise because the majority of search engines are simple Boolean engines, which are known for the irrelevant information they find. Forrester Research found that 92% of all commerce driven searches produced results that failed basic tests such as finding all relevant information or ordering procedures. Break-through intelligent search technology, like that from Excalibur, makes it easier for customers to find exactly what they want more quickly.
CareerBuilder.com, Discovery.com, eRugGallery.com, Harvard Medical and QXL.com are among top e-Business companies that have recently selected Excalibur RetrievalWare, Visual RetrievalWare and RetrievalWare WebExpress to provide next generation search solutions for their businesses and provide a superior level of customer service and satisfaction.
Among the top reasons sited for selecting Excalibur's technology are its advanced search capabilities -- which include concept and keyword searching, pattern searching and query-by-example -- and its support for multi-media data types, the only company in the market to do so.
``As we continue to attract more job seekers and employers to our site, we need to ensure our search capabilities effectively handle the increasing number of employment listings and user demands for fast and accurate job searching,'' said Jim Winchester, Chief Technology Officer, CareerBuilder. ``Excalibur's robust technology enabled us to achieve a six-fold increase in indexing speed and be smart enough to connect users with exactly what they are looking for.''
About Excalibur Technologies Corporation
Founded in 1980, Excalibur Technologies Corporation (NASDAQ: EXCA - news) is the pioneer of innovative Knowledge Retrieval software solutions that transform information into knowledge. Excalibur empowers people and enables organizations to quickly analyze, index, catalog, browse, access, search, retrieve and more easily share all enterprise knowledge assets, be they paper, text, images or video.
Contact Excalibur at 800-788-7758 or 703-761-3700, via e-mail at info@excalib.com or visit our web site at www.excalib.com.
The Excalibur logo and the following are worldwide registered trademarks of Excalibur Technologies Corporation: Excalibur Technologies Corp.©, RetrievalWare©, EFS©, and APRP©. Excalibur Internet Spider(TM), Excalibur Screening Room(TM), The Excalibur Edge(TM) partners program, and their respective logos are trademarks of Excalibur Technologies Corporation. |
