Quintus Announces Expansion Into the Asia Pacific Market
FREMONT, Calif. and SINGAPORE--(BUSINESS WIRE)--June 20, 2000--
Partnership with eGlobal Technology to Enable Rapid Deployment of eCRM Communications Solutions throughout the Region
Quintus Corporation (NASDAQ:QNTS), a provider of contact center solutions for e-customer relationship management (eCRM), today announced a strategic partnership with eGlobal Technology, an Asia Pacific-based eBusiness software and services firm, to significantly expand Quintus' worldwide presence into the Asia Pacific market.
Under the agreement, eGlobal will market, sell and support the Quintus' eContact(TM) Suite, which allows contact centers to effectively manage and route customer interaction through a wide range of communication channels, including the Internet, email and telephone. As the demand for Internet-enabled solutions increases in Asia Pacific, eGlobal will provide the infrastructure and expert personnel to support Quintus' rapid growth in Australia, China, Hong Kong, Indonesia, Korea, Malaysia, New Zealand, Singapore, Taiwan and Thailand.
"Based on the overwhelming success of our solutions in the United States and Europe, we believe that the Asia Pacific market will rapidly adopt the Quintus eContact(TM) Suite to better service their customers," said Alan Anderson, chairman and CEO of Quintus. "eGlobal's expertise and experience in working with Asia Pacific companies will help us to meet the anticipated demand."
"We are committed to providing our customers with the optimal eBusiness solutions to effectively run their business," said Don Saunders, CEO, eGlobal Technology. "Our partnership with Quintus is a big win not only for our two companies, but also for our customers who can now use the power of eCRM to provide the highest level of customer service to retain and attract customers."
About eGlobal Technology
eGlobal Technology Services advises, services and joint-ventures with enterprise software companies initiating operations in the Asia Pacific region. eGlobal Technology Services maintains direct local operations throughout 10 countries in the Asia Pacific region. The company contributes experienced personnel, mature processes, and established technology infrastructure in Korea, China, Taiwan, Hong Kong, Thailand, Malaysia, Indonesia, Singapore, Australia and New Zealand. eGlobal accelerates its partners' market entry while sharing the investment and minimizing the operational risks inherent in establishing direct operations in the region. eGlobal Technology Services is headquartered in Singapore and can be reached at +65-835-5855 or via email puisan.wong@eglobal.com.sg. For more information, go to eglobaltechnology.com.
About Quintus
Quintus Corporation (NASDAQ:QNTS) provides a comprehensive electronic customer relationship management (eCRM) solution to manage customer interactions, such as customer orders, inquiries and service requests, and deliver consistent customer service across multiple communication channels, including the Internet, email and telephone.
The Quintus eContact software suite includes applications that address the needs of customer service representatives and agents in sales and service, consumer relations, technical support, and human resources centers and a routing engine to manage customer interactions. Quintus eContact enables companies to handle high volumes of customer interactions and leverage opportunities to sell additional products and services to their customers. Quintus is based in Fremont, Calif. For more information about Quintus, call 800/337-8941, email sales@quintus.com or access the World Wide Web at www.quintus.com.
The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, including statements regarding Quintus Corporation's expectations, beliefs, hopes, intentions or strategies regarding the future. Forward-looking statements include statements regarding future sales and product implementations. Quintus Corporation's actual results and the timing of certain events may differ significantly from the results discussed in the forward-looking statements.
Note to Editors: eContact is a trademark and Quintus is a registered trademark of Quintus Corporation. All other product and company names mentioned are the property of their respective owners.
CONTACT:
Quintus Corporation
Dana Dye, 510/624-8750
dana.dye@quintus.com
or
Schwartz Communications
Merrill Freund or Michael Myser, 415/512-0770
merrillf@schwartz-pr.com or mmyser@schwartz-pr.com
or
eGlobal Technology Services Asia Pacific
Pui-San Wong, (65) 835-5855
puisan.wong@eglobal.com.sg |
