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This is my first post on this thread, although I've followed along for some time. I've found it to be very helpful, with several problems I've had, and for that I thank you all. I hate for my first post to be a negative one, but I'm afraid my opinion of Symantec is not very high at this time. I've heard many here sing their praises, however I wonder if you have ever tried to e-mail customer support for help with a problem, or to retrieve lost software. If you have a few hours to pick over their site, I think you will discover they don't have a direct e-mail link to customer service. I finally found an email address, and asked for help with retrieval of a lost program, and was totally ignored for about four months after repeatedly requesting help. I finally sent an e-mail informing them that I didn't expect any reply or help, but wanted them to know that I wouldn't in my lifetime purchase any Symantec product, and would advise as many people as humanaly possible of my experience with them. Believe it or not I received about four e-mails in less than two days. They were very sorry, and more than willing to help with my problem, of course the period for a refund had long since expired. I told them no thanks, I would write the $150 loss of to experience, and had long ago decided I didn't want to reinstall any of their piece of crap junk software, considering they offer no customer support. My experience may be unique, but I feel people should be aware, that if you have a problem this company is unwilling to even reply, much less help until it is to late. |
