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Politics : Formerly About Advanced Micro Devices

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To: tejek who wrote (119601)	7/7/2000 2:10:52 AM
From: milo_morai	Read Replies (1) of 1579716

Of the 56 FTSE 100 companies that responded to queries via their Web site in this year’s Rainier Web-Index study, the ten least responsive companies were Colt Telecom (27 days 17 mins); Abbey National (14 days 1 hr 37 mins); Old Mutual (12 days 42 mins); Wolseley (8 days 4 hrs 34 mins); BG Group (6 days 2 hours); Unilever (5 days 4 hrs 21 mins); British Telecom (5 days 4 hrs 12 mins); BAA (5 days 3 hrs 27 mins); Sainsbury (5 days 1 hr 49 mins); and Logica (4 days 11 hrs 51 mins). Of the 57 top 100 Fortune companies that responded to queries via their Web site in this year’s Rainier Web Index study, the ten least responsive companies were SBC Communications (25 days 1 hr 25 mins); Dell Computer (23 days 5 hrs 50mins); Sears Roebuck (16 days 22 hrs 48 mins); UAL (14 days 1hr 46mins); Allied Signal (13 days 5 hrs); Sprint (13 days 4 hrs 2 mins); TIAA-CREF (11 days 5hrs 12mins); Coca-Cola (8 days 19 hrs 55 mins); Columbia/HCA Healthcare (7 days 2hrs 33mins) and Cardinal Health (7 days 1 hr 13 mins). There was no mechanism to e-mail a basic query to 29 out of the FTSE 100 companies. The reasons were as follows: no online contact method (23); no corporate Web site (1); no contact details at all (2); and online forms/sites that crashed or wouldn’t load (3). There was no mechanism to e-mail a query to 23 out of the top 100 Fortune companies. The reasons were as follows: no online contact method (15); no corporate Web site (2); no contact details at all (2); sites that couldn’t handle questions (3); and online forms that were for customers only (1). In conducting the study, a research analyst from Rainier visited the Web sites of each of the FTSE 100 companies and each of the Fortune 100. Each of the Web sites was reviewed in detail to locate address, telephone and e-mail contact information. Where e-mail contacts could be found, Rainier sent an e-mail requesting basic investor information about the company. The time and date the e-mail was sent was recorded and if the company responded, the time and date of response was also recorded. Where companies failed to respond after 14 days, a repeat e-mail was sent. For full details of the Rainier Web Index study and its findings, check out Rainier's website. They promise to reply. Honest. ® Just then after you get to talk to Dell you can wait another 30 days for your order! Milo

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