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Non-Tech : Etrade-Free DSL

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To: Patricia Meaney who wrote (1)	7/11/2000 10:58:11 AM
From: Patricia Meaney	Read Replies (1) of 49

Still have no email address with my DSL account. Have called Etrade on numerous occasions and they haven't a clue. They kept telling me to call Concentric. Every time I call Concentric they tell me that they can't talk to Etrade customers and that Etrade is supposed to take care of customer service for DSL. I finally last week got an Etrade rep to conference a call with me to Concentric. He was able to hear it right from "the horses mouth" that Concentric has nothing to do with Etrade customer service problems regarding DSL. The Etrade guy was baffled and promised to look into it for me and get back to me. I have called him twice since and can't get a hold of him! The incompetence is amazing!

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