uesday July 18, 1:19 pm Eastern Time
Company Press Release
SOURCE: Alternative Resources Corporation
ARC Wins Help Desk Engagement for eLoyalty, A
Leading Provider of Customer Loyalty Solutions
BARRINGTON, IL, July 18 /PRNewswire/ -- Alternative Resources Corporation (ARC) (Nasdaq: ALRC - news), a leading
provider of technology management services, today announced it has been selected to provide a SmartSourcing® solution to
establish a new IS Support Center and associated new technical support processes for eLoyalty. eLoyalty is the industry's first
pure-play electronic customer relationship management (eCRM) and customer loyalty solutions company. The solution will also
include ongoing operational help desk management and staffing services, over a multi-year period.
The agreement features an aggressive, metrics-driven program that calls for escalating performance through the term of the contract.
Commenting on this agreement, Jeffrey Geltz, Vice President and CIO of eLoyalty said: ``eLoyalty is pleased to assign
responsibility for end-user productivity support to ARC based on its strong track record and proven ability to improve on internal
help desk performance. This will allow eLoyalty to direct its internal IT resources toward a range of immediate priorities, knowing
the Help Desk function will be well cared for.''
Commenting for ARC, Vic Fricas, VP, Field Operations said: ``ARC is extremely pleased to partner with eLoyalty. Our focus in
this engagement will be on a proactive approach, to provide high first contact resolution rates, excellent customer service, work by
processes, management by metrics, and a strong commitment to continuous process improvement. eLoyalty is part of a growing
group of 'new economy' businesses to take advantage of our SmartSourcing service. We see this as confirmation of our overall
strategy to evolve our range of user productivity services to the eBusiness world.''
About E-Loyalty
eLoyalty (Nasdaq: ELOY - news) is the world's first and only global business/management consulting and systems integration
organization focused exclusively on building customer loyalty. With more than 800 professionals in offices throughout North
America, Europe and Australia, eLoyalty delivers the proven proficiencies, technologies and business practices that span the full
spectrum of a company's operations including the Internet, call centers, marketing channels, sales force optimization, customer
service, and field service and logistics. eLoyalty was named the 1999 Solutions Integrator of the Year by Solutions Integrator
Magazine as part of their SI Impact Awards. For more information, please go to the company's web site at www.eloyaltyco.com or
call 877-2ELOYAL.
About ARC
Headquartered in Barrington, Ill., Alternative Resources Corporation, www.arcnow.com , is a leading provider of information
technology management and staffing services. The company serves Fortune 1000 and mid-sized clients throughout the U.S. and
Canada.
SOURCE: Alternative Resources Corporation |
