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Technology Stocks : AUTOHOME, Inc
ATHM 20.67-0.3%3:59 PM EST
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To: E. Davies who wrote (23684)7/19/2000 11:49:21 PM
From: ahhaha  Read Replies (2) of 29970
 
I don't agree. Truck roll is necessary and it confirms or finalizes the deal with a human touch. This can go a long way to keep people patient during down times. Att may be a dog, but they have done a helluva a good job of support. Att also has a chance to peddle other services this way.

There are too many complications in the existing CATV systems to relegate installation to automation. You can intellectualize away this consideration all you want, but I have been on the front lines and have had various problems with my service, so I know the practical reality will not disappear. Nothing to do with Att or ATHM, but everything to do with MSO. The last mile is so problematic that the truck roll is critical. It is now the case that the truck roll itself isn't the disaster it once was. They are bringing down its marginal cost every week.
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