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Technology Stocks : AUTOHOME, Inc
ATHM 23.75+0.1%3:59 PM EST
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To: M. Frank Greiffenstein who wrote (23991)7/26/2000 11:18:04 AM
From: Michaelth1  Read Replies (2) of 29970
 
I understand / acknowledge that one of the risks with self-installs is that entire nodes can suffer with a very screwed up self-install. My response is "take the risk". Allocate some of those trucks that are set aside for installs and let them be in charge of prompt responses to self-install problems.

Is there a way that ATHM can detect which specific users are screwing up the node, turn them off and send a truck roll to fix? Sure it's a costly fix for that one self-install (one that the self-install pays for), but for every self-installer who screws up the node, 1000 (?) more come on-line that work fine.

As self-installs become more prevelant, more people would opt to get a cable ready PC, thus alleviating many of the problems.
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