Crystal Springs Water Taps Into Wireless with Cross Communications
HipLink Messaging System to Connect Delivery Force
Monday August 21, 7:21 am Eastern Time
DOWNER'S GROVE, Ill.--(BUSINESS WIRE)--Aug. 21, 2000--Cross Communications, Inc., a wholly owned subsidiary of Datalink.net (Nasdaq:XLNK -
news), today announced that it will provide and support its industry leading HipLink wireless messaging software to Crystal Springs Water of Ft. Lauderdale, FL.
The new system, working in conjunction with Web-enabled cellular phones, will allow the Crystal Springs' delivery force to receive and respond to customer order
information more efficiently.
Crystal Springs, a bottled water market leader in Florida, chose the HipLink system to meet its objective of enhancing customer satisfaction. Previously, Crystal
Springs relied upon a voicemail system that was not as responsive or timely for last minute customer requests. With HipLink, customer orders and directions flow
instantly as text, so that drivers can respond to water orders as they service their routes. Additionally a service escalation system has been created so that orders will
remain in a database until they are fulfilled.
``Making the jump to wireless was another technological step we felt necessary to improve customer service by converting our customer communications network to
a real-time basis,'' said Chris White, area vice president for Crystal Springs Water in Florida.
White notes that Cross Communications quickly installed a completely integrated enterprise wireless system that will make the process more user friendly for Crystal
Springs' route sales force. In addition, Cross Communications will customize the interface to Crystal Springs' mainframe software and provide service and support for
the technology with an expected ramp-up of only 5 days.
``Businesses are demanding instant communications with the use of wireless technology and our partnerships with device manufacturers makes it a reality,'' said Kim
Wold, president of Cross Communications. ``Crystal Springs presents an ideal opportunity for us to demonstrate the smooth integration, installation and high
reliability of the HipLink system, and we look forward to supporting their needs as the benefits of wireless unfold across their enterprise.''
About Cross Communications, Inc.
Cross Communications, Inc. is a leading wireless data communications solutions provider deploying advanced wireless enterprise messaging and monitoring solutions
since its inception in 1995. Today, its premier software line HipLink(TM) Production Paging/PCS software, supporting communications to any wireless device,
available on both Unix(TM) Windows(TM) and other networked computing platforms, is installed in over 1,000 sites around the globe. HipLink(TM) is
customer-premise-based software, offering plug-and-play functionality to thousands of commercial application software packages. Many of these applications can
OEM HipLink(TM) to deliver a complete solution direct to their customers. Cross Communications can be found online at crosscom.com.
About Datalink.net -- Where the Web Meets Wireless
Datalink.net is a leading wireless application service provider (w-ASP) that delivers end-to-end wireless data solutions to enterprises and custom data applications to
their customers. As today's premier provider of consumer wireless data, and the first to deliver real-time wireless financial information, Datalink.net pioneered the
development of wireless information technology. Today, Datalink.net enables a new generation of wireless devices that allow enterprises and consumers to
customize, respond, and interact with critical data. Its XpressLink technology processes high-speed data content feeds or corporate databases for wireless
applications that are compatible with the entire range of wireless devices, networks and protocols.
Founded in 1993, Datalink.net is based in San Jose, Calif. with research facilities in Vancouver, British Columbia. For more information: datalink.net.
This release contains forward-looking statements within the meaning of the Securities Act of 1933 and the Securities Exchange Act of 1934. Although the Company
believes that the expectations reflected in the forward-looking statements and assumptions upon which forward-looking statements are based are reasonable it can
give no assurance that such expectations and assumptions will prove to have been correct.
Contact:
Datalink.net, San Jose
Jesmine Peirce, 408/367-1724
j_pierce@datalink.net
or
Shandwick International Public Relations
Greg Cross, 650/532-4078 (work) or 650/532-4000 (main)
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