Circuit City Selects Quintus To Power Customer Interactions; Electronics Superstore Makes eContact the Standard for High Volume Consumer Relations
FREMONT, Calif.--(BUSINESS WIRE)--Aug. 22, 2000--Quintus Corporation (NASDAQ:QNTS), a provider of contact center solutions for e-customer relationship management (eCRM), today announced that Circuit City has chosen the Quintus eContact Suite(TM) for its consumer relations contact centers. Quintus' customer interaction software will be deployed as the standard for consumer relations and e-commerce communications at Circuit City.
"Circuit City serves its customers not only in our retail stores, but also through phone, email and Web site interaction. In the near future, we'll be adding wireless communications as well," said Dennis Bowman, CIO, Circuit City. "The flexibility and scalability of Quintus eContact to support all these communication channels will help us take customer service to a new level."
Quintus eContact allows contact centers to effectively manage and route customer interaction through a wide range of media, including voice, voice over IP (Internet protocol), interactive voice response, facsimile and imaging, email and the Internet. In addition, eContact records and stores details of each customer interaction in a common data repository, enabling agents to provide personalized service based on each customer's actual history. Circuit City will use eContact to manage customer interactions generated from both its e-commerce Web site and retail stores--whether it be email correspondence, Web interaction or telephone calls.
"Successful brick-and-mortar companies have always recognized the importance of reliable customer service," remarked Alan Anderson, CEO of Quintus. "As they expand their customer service, sales and marketing channels to include the Web, email and ultimately wireless, Circuit City's need for consistent, responsive, quality communications becomes even more magnified. Circuit City recognizes the strong correlation between customer service and financial success both on and off-line. Quintus is very excited to support these efforts."
About Circuit City
Circuit City is a leading national retailer of brand-name consumer electronics, personal computers, major appliances and entertainment software. CarMax is the nation's leading specialty retailer of used cars and a rapidly growing new-car retailer. With headquarters in Richmond, Va., Circuit City Stores, Inc. operates 573 superstores, 44 mall-based Circuit City Express stores and 40 CarMax locations.
About Quintus
Quintus Corporation provides a comprehensive electronic customer relationship management (eCRM) solution to manage customer interactions, such as customer orders, inquiries and service requests, and delivers consistent customer service across multiple communication channels, including the Internet, email and telephone.
The Quintus eContact software suite includes applications that address the needs of customer service representatives and agents in sales and service, consumer relations, technical support and human resources centers, and a routing engine to manage customer interactions. Quintus eContact enables companies to handle high volumes of customer interactions and leverage opportunities to sell additional products and services to their customers. Quintus is based in Fremont, Calif. For more information about Quintus, call 800/337-8941, email sales@quintus.com or access the World Wide Web at www.quintus.com.
The statements contained in this news release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, including statements regarding Quintus Corporation's expectations, beliefs, hopes, intentions or strategies regarding the future. Forward-looking statements include statements regarding future sales and product implementations. Quintus Corporation's actual results and the timing of certain events may differ significantly from the results discussed in the forward-looking statements.
eContact is a trademark and Quintus is a registered trademark of Quintus Corporation. All other product and company names mentioned are the property of their respective owners.
CONTACT:
Quintus Corporation
Dana Dye, 510/624-8750
dana.dye@quintus.com
or
FitzGerald Communications
Tiffany Francis, 415/986-9500
tfrancis@fitzgerald.com |
