Hi Tom, thanks for that piece on Sprint. It makes me think out loud. The following is not directed at you.
I think that before FON gets their broadband wireless "spectrum ready", they'd better get their crap straight on their PCS service, first. Here in NY they have grossly oversold the facilities that they have to support decent service.
They have grossly (IMO, knowingly and intentionally) undersized their network and they are forever making adjustments to their cell sites, resectorizing, or whatever it is that they do every other Friday Night to screw up my service. On two separate incidents I was advised that that was precisely what they were doing, in order to "improve service" in our area.
Last Saturday at approximately 1 A.M. (yes, that's right, A.M.), someone was trying to reach me on location and they kept getting "all circuit busy" indications. At 1 A.M. in the morning!
On Sunday I wasn't able to get a meter reading (not even getting dumped to analog network coverage) for about three hours, and I was on the corner of Wall Street and Water Street in NYC.
Someone is on the phone with me and says they are going to call me right back. I wait, and nothing. Why? Because, during the week when they get jammed up they dump incoming calls directly into Voice Mail because they don't have the channel and air interface capacity to handle the amount of traffic they're receiving which is pretty much an offshoot from their seemingly reasonable 10 c per minute rates. I still think that the 10 cpm rate is great. But only if the service works as advertised.
Re voicemail, to add insult to injury when the above occurs, sometimes I don't get the audible prompt that I have a voice mail message until an hour or more later.
"Spectrum ready," my foot. Imagine how they will scale their backbone on the backend of their contention based "broadband" offering, which is less telling than the voice service.
FAC |
