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SpeechWorks and Partner Systex Deploy First Mandarin Speech Recognition Service for Stock Trading
Speech Commerce Now Available for Traders in Taiwan
BOSTON & TAIPEI, Taiwan--(BUSINESS WIRE)--Aug. 23, 2000-- SpeechWorks International, Inc. (NASDAQ:SPWX - news), the market leader in the telephony-based speech technology industry(1), today announced that it has deployed the first speech-enabled stock trading system in the Mandarin language. Customers of MasterLink Securities, one of Taiwan's top brokerage companies, can place and confirm trading orders, check stock prices and attain account information automatically, simply by speaking into the nearest phone.
MasterLink's new speech service extends its online trading to reach anyone with a phone at any time of day or night. With over 60% of the Taiwanese population using mobile phones, MasterLink turned to SpeechWorks and its partner Systex Corporation, a systems integrator located in Taipei, to expand its customer base and capture the untethered access market.
Patrick Kao, vice president of MasterLink Securities said, ``MasterLink's innovative stock trading phone system is very comprehensive and simple to use. We are impressed because it provides comprehensive services such as allowing our customers to conduct stock transactions and manage their financial portfolio `anytime and anywhere.' The user interface makes it easy and enjoyable for callers.''
``The MasterLink deployment reinforces our current momentum in the Asian market,'' said Steve Adams, vice president of international, SpeechWorks. ``This continues SpeechWorks' successful history of deploying applications around the world in the brokerage industry.'' Other SpeechWorks customers in the brokerage sector include Ameritrade, DLJdirect, E*TRADE, Fidelity Investments Institutional Brokerage Group, GL Trade Multimedi@, Stocktrade, the Stock Exchange of Mexico, the Stock Exchange of Singapore, DMG & Partners Securities, Keppel Securities, Lim & Tan Securities, TD Waterhouse Australia and others.
About SpeechWorks International, Inc.
Organizations worldwide rely on SpeechWorks (NASDAQ: SPWX - news) to delight their callers and provide them with a new level of service over the phone. Complementing the self-service model of the Web, SpeechWorks speech recognition solutions, including the revolutionary SpeechSite(TM) product, let callers communicate, obtain information and complete transactions automatically, simply by speaking naturally over any phone, anytime.
SpeechWorks customers include some of the world's most sophisticated customer service innovators such as America Online, Amtrak, BellSouth, Continental Airlines, E*Trade, FedEx, Fidelity Investments Institutional Brokerage Group, MapQuest.com, McKessonHBOC, Quack.com and United Airlines. SpeechWorks strategic partners include technology leaders such as AT&T, Dialogic, an Intel Company, InterVoice-Brite and Net2Phone. The Company offers the SpeechWorks Here(TM) Guarantee, the industry's only customer results program with a money-back guarantee.
SpeechWorks is headquartered in Boston, Massachusetts and has offices around the world. To experience the power of SpeechWorks, call 1.888.SAY.DEMO. For additional information, call 617.428.4444 or visit speechworks.com.
SpeechWorks, SpeechWorks Here and SpeechSite are trademarks or registered trademarks of SpeechWorks International, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.
(1) Based on Frost and Sullivan's U.S. ``Telephony-based Speech Technology Software Market 2000'' report.
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Contact:
SpeechWorks International, Inc.
Leah Lesser
617.428.4444
leah.lesser@speechworks.com
www.speechworks.com
or
Schwartz Communications Inc.
Carissa B. Caramanis
781.684.0770
speechworks@schwartz-pr.com |
