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Technology Stocks : All About Sun Microsystems
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To: Charles Tutt who wrote (34807)8/29/2000 12:03:22 AM
From: E_K_S  Read Replies (2) of 64865
 
Hi Charles: I am a bit confused. We heard early on about problems with over heating. Then an issue came up with the UltraIII about a timing problem, perhaps due to running at faster clock speeds. Finally, there is some discussion with SRAM memory problems (perhaps a bad lot of product in April or March).

(Note: It appears that SUNW may have found a solution to the memory issue by designing a mirror memory solution for those high end servers.)

Is that it?

It appears to me that Sun's management is addressing each problem as it occurs, finding a solution and further more designing a longer term fix in next generation up-grades as needed.

The key is keeping the customer happy. They upgrade individual customer's hardware as necessary and write "custom" software patches when required. Sunw also provides "production" Solaris software upgrade releases in a timely manner and continues to introduce new and exciting hardware products in better than an 18 month product cycle.

Management seems to have adequate control, especially considering the huge growth over the last 36 months. My main concern is if SUNW can keep these high unit production levels up while bringing new customers on board and maintaining their high level of customer service.

40% year to year growth may be our limit for awhile until we can ramp up our Customer Service and field support staff. Maybe SUNW might explore some out sourcing "field support" agreements with say CSC, CA or even Oracle.

EKS
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