Yipes Selects Kana to Provide Superior Online Customer Service
REDWOOD CITY, Calif.--(BUSINESS WIRE)--Aug. 29, 2000--
Defining provider of managed optical IP networks uses Kana's Web-architected solutions to manage critical customer service inquiries
Kana Communications, Inc. (Nasdaq:KANA), a leading provider of enterprise relationship management (eRM) solutions, announced today that Yipes Communications, Inc., the defining provider of managed optical IP networks, has implemented Kana Response to manage high volumes of customer service inquiries.
Yipes employs Kana Response to route thousands of daily interactions to the appropriate customer service representatives (CSRs) and store huge volumes of targeted answers so customers can receive rapid and consistent replies. Yipes is able to use Kana to build and strengthen customer loyalty by tracking and storing all relevant information, allowing Yipes to respond more rapidly and with more focused answers.
"By maintaining accurate contact histories, Kana helps Yipes ensure consistent and professional responses to our growing list of customers," said Beth Little Tyebjee, Yipes Co-Founder and Vice President, Customer Experience and Infrastructure Acquisition. "The fact that it proved easy to understand, implement and use, made it that much more valuable to our young and fast-growing company."
"Yipes is widely recognized as the first national provider of fully scalable bandwidth on demand," said David Fowler, senior vice president, worldwide marketing at Kana. "This leadership role has meant that servicing their customers in a rapid and personalized manner is critical. Kana's solutions are enabling Yipes to build and nurture its relationships with customers and win their long-term loyalty, crucial to today's businesses."
About Yipes Communications, Inc.
Yipes is the defining provider of a new class of managed optical IP networks. Yipes leverages the elegance of native Ethernet technology to provide service that is smoothly scalable (in 1 Mbps increments) from 1 Mbps to 1 Gbps, enabling the next generation of Internet services. Yipes' networks typically provide roughly bandwidth at less than half the price of traditional data communications services. The initial services deployed over Yipes' unique network include Yipes MAN (metro area networking service), Yipes NET (high-speed Internet access) and Yipes WAN (wide area networking service). Yipes has received $91 million in funding from Norwest Venture Partners, New Enterprise Associates (NEA), The Sprout Group/DLJ, Soros Private Equity Partners, Chase Capital Partners, BancBoston Ventures/Robertson Stephens, NewSpeed Capital and strategic investors including Extreme Networks and Intel Capital. For more information, visit www.yipes.com.
About Kana Communications Inc.
Kana Communications, Inc. (Nasdaq:KANA), a leading provider of web-architected enterprise relationship management (eRM) solutions, delivers a broad range of world-class, integrated e-business and interaction applications with a modular and scalable platform for both Internet and Global 2000 companies. Kana solutions deliver personal portals that offer customers, partners and the enterprise a global view of their communications and relationships. This global view includes managing the full set of communications channels such as e-mail, Web, chat, instant message, VOIP, phone and person-to-person, as well as e-business and communications applications to integrate the marketing, sales and service functions. This full-service suite enables e-businesses to compete and succeed in today's customer-driven economy. For more information about the solutions found in more than 700 companies, including 8 of the 10 most trafficked Web sites, please visit Kana at kana.com.
Kana Communications, Kana and the Kana logo are trademarks of Kana Communications, Inc. All other company and product names may be trademarks of their respective owners.
Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995: Information in this release that involves Kana's expectations, beliefs, hopes, plans, intentions or strategies regarding the future are forward-looking statements that involve risks and uncertainties. These statements include statements about Kana's strategies in the marketplace, its market position and its relationship with customers. All forward-looking statements included in this release are based upon information available to Kana as of the date of the release, and we assume no obligation to update any such forward-looking statement. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. Factors that could cause or contribute to such differences include, but are not limited to, the successful integration of Silknet, competition, increased competition due to Kana's expanded product offering, risks associated with the evolving and varying demand for customer communication software, our ability to expand our operations, the successful integration BEI and NetDialog, acceptance of email and the Internet as a communications medium, litigation over property rights, and general economic factors. These and other factors are risks associated with our business that may affect our operating results are discussed in the Company's filings with the Securities and Exchange Commission ("SEC") including our registration statements on Form S-4 and S-1, Annual Report on Form 10-K and quarterly reports on Form 10-Q.
CONTACT:
Kana Communications Inc.
Kyle F. Flaherty, 603/665-1308
kyle.flaherty@kana.com
or
Blanc and Otus
Lesley Gold, 650/404-0900
lgold@blancandotus.com |
