>>What all you techies fail to appreciate is just how much anxiety computers generate in us normal humans. <<
I think that is a very big factor. Not long ago my sister's computer would not work. She was sure it had a virus, and she called me to ask what she should do. Every one of my questions/suggestions (can you boot up in Safe Mode, can you get to the DOS prompt, can you type a backslash) was met with the same 'what the hell are you talking about'. And she is no dope, she is a well-educated upstanding member of society, but I would have had as much luck trying to explain how to tune the jets in a carburator. (And in her household, she is the tech-savvy one!)
And I still remember, years ago, when a phone-tech person asked me 'when was the last time you defragged' What???
My wife uses a PC all the time, and has for years. When something goes wrong at work she calls tech support, and when something goes wrong at home, well you know - it's probably something I did anyway. The point is, plenty of people don't know anything about troubleshooting computers. They do not want to know, and don't think they should need to know, and they are right. So anything that makes computers easier - anything that will just make the damn things work, is embraced. And that embrace is not easily given up.
StockHawk |
