9/08/00 - Dell Announces `Premier Dell.com'; Premier Pages Service Evolves to Further Improve Online Customer Experience
ROUND ROCK, Texas, Sep 8, 2000 (BUSINESS WIRE) -- Dell (Nasdaq:DELL), the world's leading direct computer systems company, today announced enhancements to its Premier Pages Service that make navigation more efficient and expand customization for the more than 50,000 Dell business and institutional customers who use the service to make online purchases.
The service, renamed "Premier Dell.com," includes a new navigation structure, enhanced security features, greater customization options, and improved software and peripherals ordering capabilities. These new features are fully integrated with the hardware purchasing capability that has been available since the service was introduced three years ago.
"It's an excellent improvement over the existing Premier Pages Service," said Tony Saldanha, associate director of information technology at Procter & Gamble, one of the companies to test Premier Dell.com. "We can customize our offerings and have complete control of who at P&G has access and can order the systems through Premier Dell.com. It has some features that we want to put into our own P&G PC Supply Chain. This is exciting progress."
"The University of Texas at Austin saves both time and money using Premier Dell.com," said Marg Knox, associate director of academic computing and information technology services for the University of Texas at Austin. "Our site is customized to meet our needs, showing recommended system configurations that work well within our network and systems, as well as providing us with quick and accurate quotes. With thousands of buyers on this campus, Premier Dell.com simplifies the purchasing process, as we no longer need to get individual quotes from our account team for a purchase."
"Business and institutional customers place a high priority on being able to get into a site quickly, get what they need, and get out," said Mark A. Jensen, vice president and general manager of Dell's Relationship E-Business Group. "Our direct relationships with our customers allow for ongoing conversations about how we can make working with Dell easier for them. Premier Dell.com showcases our commitment to continuous improvement for the best customer experience possible."
Today's launch is for Dell customers in the United States, Canada and Latin America. Availability in other countries will follow later in the year.
Dell Online Sales
Dell began selling products online at dell.com in 1996. Premier Dell.com, originally offered as "Premier Pages" in 1997, is the primary Internet portal into Dell for business and institutional customers, providing a single point of contact throughout the hardware procurement and support process. The sites are customized, password-protected, extranets that Dell creates at no charge for these customers. In addition to using Premier Dell.com to buy and track orders, Dell customers can develop product configurations, access purchase history, obtain technical information, offer customized employee purchase programs and access product and account support. Currently, there are more than 50,000 Premier Dell.com sites in 14 languages worldwide.
Additional information is available on the Premier Dell.com demo site at www.dell.com/tourpremier.
About Dell
Dell Computer Corporation (Nasdaq:DELL) is the world's leading direct computer systems company, based on revenues of $28.5 billion for the past four quarters, and is a premier provider of products and services required for customers to build their Internet infrastructures. Dell does more than $50 million a day in online sales worldwide, about one-half of its total revenue. The company ranks No. 56 on the Fortune 500, No. 154 on the Fortune Global 500 and No. 3 on the Fortune "most admired" lists of companies. Dell designs, manufactures and customizes products and services to customer requirements, and offers an extensive selection of software and peripherals. Information on Dell and its products can be obtained on the World Wide Web at www.dell.com.
Dell is a trademark of Dell Computer Corporation.
Fortune 500 is a registered trademark of Time Inc.
Dell disclaims any proprietary interest in the marks and names of others.
CONTACT: Dell Computer Corporation, Round Rock Media Contacts: Sarah Lavender, 512/728-0885 sarah_lavender@dell.com or Jess Blackburn, 512/725-0187 jess_blackburn@dell.com or Investor Contacts: Lynn Tyson, 512/723-1130 lynn_tyson@dell.com or Robert Williams, 512/728-7570 robert_williams@dell.com
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