StockJungle.com Swings Toward Great Customer Service With Kana; Online Investing Community and Mutual Fund Supplier Implements Kana to Address Its Customer Service Needs
September 11, 2000 07:46 AM Eastern Time
REDWOOD CITY, Calif.--(BUSINESS WIRE)--Sept. 11, 2000--Kana Communications, Inc. KANA , a leading provider of enterprise relationship management (eRM) solutions, has been selected by StockJungle.com, the Internet mutual fund company and online investing community, to significantly enhance customer service with rapid response.
StockJungle.com has more than sixteen thousand individuals who share their market knowledge and insights, offering up stock recommendations and analyses that are monitored and ranked by the company's tracking system. The StockJungle.com portfolio managers employ proprietary filtering screens and portfolio optimization techniques to transform this community intelligence into a mutual fund portfolio. All holdings and trades are posted online every day, along with updates on what's changed and why, so that investors can always see where their money is invested. In this environment, where the customer is always first, fast online service is critical.
StockJungle.com is leveraging Kana to respond quickly to customer needs and questions. Kana enables StockJungle.com to interact with investors on a personalized level, supplying them with the information they need and developing a critical online relationship. StockJungle.com also uses the information gathered from the Kana system to better present content on the Web site and to proactively answer questions that investors may have.
"When we were launching StockJungle.com, we needed a way to interact with both our investors as well as our online community," said Brian Levy, COO and president for StockJungle.com. "Of course, we also needed it right away, and Kana had the ability to provide us with a comprehensive solution that could be up and running quickly. Kana allows us to efficiently react to customers, creating and nurturing personal relationships with our users."
David Fowler, senior vice president, Worldwide Marketing, of Kana said, "StockJungle.com is a great example of an online company that understands the ultimate importance of building relationships with its customers. With a terrific online community and the offering of mutual funds, StockJungle.com has created a Web site suited for today's investor. Using Kana they help those investors have a positive and productive experience whenever they visit."
About StockJungle.com
StockJungle.com is the Internet's first rated stock picking community and the home of community-powered mutual funds, including its Community Intelligence Fund SJCIX . By introducing the first family of mutual funds to tap into the knowledge and insights of individual investors, StockJungle.com is demonstrating its commitment to the belief that the Internet is fundamentally altering the asset management industry, particularly the way investors interact with their investments. Additionally, StockJungle.com's mutual funds are naked funds, with all portfolio holdings and transactions disclosed on a daily basis at their Web site at stockjungle.com.
About Kana Communications Inc.
Kana Communications, Inc. KANA , a leading provider of web-architected enterprise relationship management (eRM) solutions, delivers a broad range of world-class, integrated e-business and interaction applications with a modular and scalable platform for both Internet and Global 2000 companies. Kana solutions deliver personal portals that offer customers, partners and the enterprise a global view of their communications and relationships. This global view includes managing the full set of communications channels such as e-mail, Web, chat, instant message, VOIP, phone and person-to-person, as well as e-business and communications applications to integrate the marketing, sales and service functions. This full-service suite enables e-businesses to compete and succeed in today's customer-driven economy. For more information about the solutions found in more than 700 companies, including 8 of the 10 most trafficked Web sites, please visit Kana at kana.com.
Kana Communications, Kana and the Kana logo are trademarks of Kana Communications, Inc. All other company and product names may be trademarks of their respective owners.
Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995: Information in this release that involves Kana's expectations, beliefs, hopes, plans, intentions or strategies regarding the future are forward-looking statements that involve risks and uncertainties. These statements include statements about Kana's strategies in the marketplace, its market position and its relationship with customers. All forward-looking statements included in this release are based upon information available to Kana as of the date of the release, and we assume no obligation to update any such forward-looking statement. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. Factors that could cause or contribute to such differences include, but are not limited to, the successful integration of Silknet, competition, increased competition due to Kana's expanded product offering, risks associated with the evolving and varying demand for customer communication software, our ability to expand our operations, the successful integration BEI and NetDialog, acceptance of email and the Internet as a communications medium, litigation over property rights, and general economic factors. These and other factors are risks associated with our business that may affect our operating results are discussed in the Company's filings with the Securities and Exchange Commission ("SEC") including our registration statements on Form S-4 and S-1, Annual Report on Form 10-K and quarterly reports on Form 10-Q.
For more complete information on the StockJungle.com family of mutual funds, including fees and expenses, please review a prospectus. Read the prospectus carefully before investing. StockJungle.com's funds are distributed by First Fund Distributors, Inc., 4455 E. Camelback Rd., Ste. 261E, Phoenix, AZ 85018.
CONTACT: Kana Communications Inc. Kyle F. Flaherty, 603/665-1308 kyle.flaherty@kana.com www.kana.com or Blanc and Otus Lesley Gold, 650/404-0900 lgold@blancandotus.com |
