DataMirror Transcends Traditional Product Support
LAKE BUENA VISTA, FLORIDA--
Knowledge Base, Video Support and Web Intake to Enhance DataMirror
Customer Experience
Transcend 2000 User Conference-DataMirror Corporation (TSE: DMC),
a leading provider of e-Business data integration and resiliency
solutions, today announced that its restructured global product
support team has doubled in staff and dramatically reduced
response time by 80% through new web site capabilities.
To better meet the needs of all DataMirror customers,
datamirror.com now features support services including
a Knowledge Base, Video Support, and Web Case Intake and Case
Tracking.
The DataMirror Knowledge Base is a searchable library designed to
provide customers with instant answers to common product related
questions. Customers can access up-to-date information through
their own personal accounts. DataMirror's video-via-the-web
technology enhances traditional phone support, so customers can
see and hear DataMirror's support personnel as they work together
to solve issues. The service gives DataMirror product support
representatives the ability to interact with customers while
making changes to a customer's desktop in a customer controlled
configuration.
With DataMirror's Web Case Intake and Case Tracking, customers can
submit any software concerns on-line, and a DataMirror product
support representative responds to the case in real-time.
Customers can view their case on-line while DataMirror's global
support team provides solutions to the customer's personal on-line
account.
"Beyond providing customers with advanced capture, transform and
flow (CTF) technology, DataMirror is committed to ensuring world
famous customer experiences," said Nigel Stokes, Chairman,
President and CEO of DataMirror Corporation. "This means giving
customers fast, quality service so they can keep their businesses
running smoothly. We believe web-assisted support and our ongoing
customer-centric support initiatives represent the next level of
customer interaction, and will enhance relationships with new
customers in the Asia Pacific region and beyond. It's all part of
delivering a first-rate customer experience every time."
DataMirror customers can request access to all DataMirror product
support services by visiting
datamirror.com.
Available via the Internet
Fully functional trial versions of DataMirror Transformation
Server are available for downloading via the Internet by visiting
datamirror.com. Pricing is custom quoted
based on computing environment. For more information, please
contact a DataMirror representative at 1 (800) 362-5955.
About DataMirror Corporation
DataMirror (TSE: DMC) delivers solutions that let customers
integrate their data for competitive insight and e-Business
resiliency. DataMirror's comprehensive family of products includes
advanced real-time capture, transform and flow (CTF) technology,
that gives customers the instant access, integration and
availability they demand today, across all computers in their
business.
Over 1,100 customers rely on DataMirror software to gain
competitive advantage and to provide a reliable, continuous,
instant flow of information across their business. DataMirror is
headquartered in Toronto, Canada, and has offices worldwide.
DataMirror has been recognized by PROFIT Magazine as the fastest
growing software company in Canada over the past five years. For
more information, call 1-800-362-5955 or visit the DataMirror web
site at www.datamirror.com.
"Safe Harbor" Statement under the United States Private Securities
Litigation Reform Act of 1995: Forward-looking statements in this
press release, including statements regarding DataMirror
Corporation's business which are not historical facts, are made
pursuant to the "safe harbor" provisions of the United States
Private Securities Litigation Reform Act of 1995. Investors are
cautioned that such forward-looking statements involve risks and
uncertainties which could cause actual results to differ from
those forward-looking statements. For a discussion of such risks
and uncertainties, please see DataMirror Corporation's periodic
filings with the United States Securities and Exchange Commission
and other regulatory authorities.
Copyright 2000 DataMirror Corporation. All rights reserved.
DataMirror, Transformation Server, and High Availability Suite are
registered trademarks or trademarks of DataMirror Corporation. All
other brand or product names are trademarks or registered
trademarks of their respective companies. |
