eGain Communications Corp-(EGAN) Message Board

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Technology Stocks : eGain Communications Corp-(EGAN)

EGAN 10.16

-3.1%

Jan 16 9:30 AM EST

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To: wlcnyc who wrote (128)	9/13/2000 2:04:05 AM
From: Bruce Cullen	Read Replies (1) of 182

(EGAN) -- Quick Note I had another day today arguing with @Home Networks (ATHM). It is shocking to me that companies today will insist that the phrase "The Customer is Always Right" does not exist in this country anymore. @Home explained their Customer Service Policy to me and I was disgusted with them, it basically said that the customer is always wrong and that their customer service representatives should stick it to any member (customer). Not sure about all of you but I find this everywhere these days, with the internet things will only get worse when it comes to assistance, this is a critical infrastructure company here (EGAN) that will prove the saying still holds water and plays a critical role in keeping loyalty as a main priority. The customer is always right just may get a little help with the cost savings that will be passed down from those who use egain.com as a infrastructure provider to call centers and other such forms of company customer management. Period! With over 600 customers and counting and a 63%+ held by institutions of the total float I feel (NASDAQ:EGAN) should continue it's dominance and see much higher prices. 52 week low $6.50 52 week high $74.00 % of Float held by institutions 63% Net Inst. Buying: 2.16M shares (+18.15%) (prior quarter to latest quarter) Bruce Cullen SherwoodGroup@Bigfoot.Com sherwoodcoastsgroup.com Always an opinion. My Target for (EGAN) Mid-Term $30.00

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