Qualcomm Incorporated (QCOM) Message Board

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Technology Stocks : Qualcomm Incorporated (QCOM)

QCOM 159.42

-1.2%

Jan 16 9:30 AM EST

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To: JGoren who wrote (80974)	9/20/2000 9:47:31 PM
From: cfoe	Read Replies (1) of 152472

One of the problems that Sprint PCS has is terrible customer service--waiting at the store for ages. Recent experience with Spint PCS customer service was mixed, but mostly positive. Had to go to Sprint PCS store to have the software upgraded for the three phones we have. Only two nearby locations - San Francisco and Walnut Creek - both 20+ minutes from where I live. None in Oakland-Berkeley and upgrade has to be done at PCS store (note - all phones were bought at Radio Shack). Luckily there was minimum wait for service - others who entered just after me had a short wait. Each phone took about 10 minutes and one phone got "fried" during the upgrade. They offered me a better phone free as a replacement, since they were out of the model that got fried. Luckily it was the store manager doing the upgrade so the offer did not need anyone's OK. Walked out after about an hour with two upgraded phones and one new Samsung 6100. BTW, while they were preparing the new Samsung for me, the manager brought out another phone he had just fried while doing the upgrade. I guess it was not one of his better days <gg>.

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