Dear QCharts subscribers,
In response to requests we've received for clarification and updates
regarding Quote.com policy and upcoming changes, we've put together the
following information. We hope this will help dispel any misinformation,
and keep you, our users, abreast of what's going on here at Lycos Quote.com.
Network changes - Network enhancements to improve the client experience and
assist you in your trading are set for October 15th. These will start with
an improved IP feed from S&P Comstock, which will create more bandwidth for
information flowing in from all exchanges. The feed improvements will be
followed by additional server locations to help us provide added speed and
bandwidth to our increasing number of users. As many of you know, these
improvements have been a long time coming. We thank you for your patience
as we work towards completion of these and other improvements in our ongoing
efforts to provide the best data service available.
Fee changes - NASDAQ level II fees as well as others will be implemented on
the site by the week of September 25th. In the meantime, applicable credits
for NASDAQ level II fees will be issued for September ASAP.
Account disputes - As stated in the Subscription Agreement, any account that
is listed for credit dispute will be placed on service suspension during the
dispute resolution process. That is not to say that Quote.com is unwilling
to discuss account issues. If you feel there is an error in billing or if
your account has been placed on suspension, please click here:
quote.com.
Client Services is well aware of frustration that many of you feel, and it
is a very serious concern. Customer satisfaction has been, and remains, our
top priority. We will continue to provide as much information as possible,
support the products as best we can, and work hard to ensure that our
services are the best in the industry.
Please let me know if you have any further questions, comments or concerns.
Sincerely,
Ray Bamer
Manager Lycos Finance Client Services
Lycos Finance
The Network for the Investing Revolution |
