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Non-Tech : Quote.com QCharts

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To: qcom_datadept who wrote (9379)	9/22/2000 3:05:52 PM
From: Michael Watkins	Read Replies (1) of 17977

Dear Ray Bamer: Client Services is well aware of frustration that many of you feel, and it is a very serious concern. Customer satisfaction has been, and remains, our top priority. We will continue to provide as much information as possible, support the products as best we can, and work hard to ensure that our services are the best in the industry. Did they just become your "top priority" as of today? Last week? In the Spring? In February 1999? Please tell us when. Top priority has not translated into demonstrable progress in a year and a half. In my mind, class action litigation makes more and more sense. And the whole sorry story, including promises and excuses by Quote.com and Lycos, are all here.

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