Kana Provides Online Customer Service for Bidders To QXL.com's Wembley Stadium Memorabilia Auctions
September 27, 2000 07:45 AM Eastern Time
REDWOOD CITY, Calif.--(BUSINESS WIRE)--Sept. 27, 2000--
Over 18,000 bids accepted to date in exclusive QXL.com Wembley Stadium auction
Kana Communications KANA , a leading provider of enterprise relationship management (eRM) solutions, announced today that it is powering the communications between bidders and QXL.com , Europe's premier online auction site for the Wembley Stadium auctions.
18,000 bids have been placed so far, with items such as tickets for the 1948 Olympics, turnstiles, LiveAid memorabilia, and photographs of the many Wembley celebrities, football match programs and Wembley signage being sold. QXL.com is the exclusive online auctioneer for the Wembley auction and chose Kana to manage the flow of inbound and outbound e-mails.
"The Wembley auction is proving very popular with QXL members across the board," commented Marc Charron, UK managing director, QXL.com. "The challenge is to continue giving customers quick response and personal service, no matter how high the volume is. Kana's solution gives us the assurance that we are effectively managing interactions and communicating with our customers in the most effective way."
"Kana is delighted to be involved in such a high profile international event," said David Fowler, senior vice president, Worldwide Marketing, of Kana. "QXL prides itself on strong customers relations and service and Kana's solutions ensure that QXL are creating a compelling experience each time they interact with their customers."
About QXL.com
QXL.com is a pan-European online auction community. QXL.com conducts consumer-to-consumer and business-to-consumer auctions in eleven languages and twelve currencies. The QXL.com online auction community facilitates trading 24 hours a day, seven days a week in an efficient, convenient and entertaining environment. QXL.com enables buyers to bid on merchandise and services from across Western Europe which are sold by QXL.com, QXL.com members and merchants. QXL.com also enables sellers to locate and trade with buyers in new geographic markets. A wide selection of merchandise and services is available on our online auction community, ranging from computer software and hardware, consumer electronics, household appliances and collectibles to travel-related items and sports equipment. QXL.com is a publicly traded company with its shares listed on the London Stock Exchange and the Nasdaq National Market.
On 16 May 2000, QXL.com announced the proposed acquisition of ricardo.de AG in a share-for-share exchange, as amended on 18 August 2000. The Board of Directors of QXL.com expects the acquisition of ricardo.de AG to be completed by the end of October 2000.
QXL.com provides access to the QXL.com trading community in:
-- UK - www.qxl.com and www.qxl.co.uk - launched in November 1997
-- Germany - www.qxl.de - launched in October 1998
-- France - www.qxl.fr - launched in December 1998
-- Italy - www.qxl.it - launched in June 1999
-- Netherlands - www.qxl.nl - launched in October 1999
-- Norway - www.qxl.no - acquired in December 1999
-- Denmark - www.qxl.dk - acquired in January 2000
-- Spain - www.qxl.es - launched in February 2000
-- Poland - www.allegro.pl - acquired in March 2000
-- Sweden - www.bidlet.se - acquired in June 2000
-- Finland - www.bidlet.fi - acquired in June 2000
-- Belgium - www.qxl.be - launched in July 2000
About Kana Communications Inc.
Kana Communications, Inc. KANA , a leading provider of web-architected enterprise relationship management solutions, delivers a broad range of world-class, integrated e-business and interaction applications with a modular and scalable platform for both Internet and Global 2000 companies. Kana solutions deliver personal portals that offer customers, partners and the enterprise a global view of their communications and relationships. This global view includes managing the full set of communications channels such as e-mail, Web, chat, instant message, VOIP, phone and person-to-person, as well as e-business and communications applications to integrate the marketing, sales and service functions. This full-service suite enables e-businesses to compete and succeed in today's customer-driven economy. For more information about the solutions found in more than 700 companies, including 8 of the 10 most trafficked Web sites, please visit Kana at kana.com.
Kana Communications, Kana and the Kana logo are trademarks of Kana Communications, Inc. All other company and product names may be trademarks of their respective owners.
Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995: Information in this release that involves Kana's expectations, beliefs, hopes, plans, intentions or strategies regarding the future are forward-looking statements that involve risks and uncertainties. These statements include statements about Kana's strategies in the marketplace, its market position and its relationship with customers. All forward-looking statements included in this release are based upon information available to Kana as of the date of the release, and we assume no obligation to update any such forward-looking statement. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. Factors that could cause or contribute to such differences include, but are not limited to, the successful integration of Silknet, competition, increased competition due to Kana's expanded product offering, risks associated with the evolving and varying demand for customer communication software, our ability to expand our operations, the successful integration BEI and NetDialog, acceptance of email and the Internet as a communications medium, litigation over property rights, and general economic factors. These and other factors are risks associated with our business that may affect our operating results are discussed in the Company's filings with the Securities and Exchange Commission ("SEC") including our registration statements on Form S-4 and S-1, Annual Report on Form 10-K and quarterly reports on Form 10-Q.
CONTACT: Kana Communications Inc. Kyle F. Flaherty 603-665-1308 kyle.flaherty@kana.com or Blanc and Otus Nadine Andrakin 650-962-4750 nandrakin@blancandotus.com |
