"but tech support sucks at times"
i agree. increasingly, all across the board, all companies seem to be falling far behind the curve. the wait times are getting longer. the knowledge level of the average tech support person is falling. (it is important for each of us to be very cognizant of this, and to make decisions based upon our assessment of the tech's skill level.)
i read that the typical tech support call costs the company $33. can you imagine that? they must be getting clobbered. and we users are getting hit by their inefficiencies.
it's important to add that the tech's job is growing more difficult with every passing day. as more operating systems and software programs and computer systems and hardware peripherals are heaped upon an already huge mountain of possible configurations, i don't see how they can function at the level that they do.
and none of this is going to improve, from what i can see. which makes your comment, "you are better off figuring it out yourself", all the more appropriate. in effect, it has (or at least should have) always been that way, in that we must make rapid choices as to who we are willing to listen to and who were are ready to trust.
so while it's not an 'every-man-for-himself' war out there, it is at least a bit of a battle to effectively maintain our pc's.
i see the computer learning thread as a very viable resource as time goes by, don't you?
:)
mark |
