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Pastimes : Computer Learning

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To: mr.mark who wrote (12208)10/1/2000 10:23:16 PM
From: Ed Forrest  Read Replies (1) of 110653
 
but tech support sucks at times"

Mark
It is my understanding that Dell's tech support are not Dell employees but are outside contract personnel.Therefore,no real vested interest in keeping the customer happy.

I've had more than one go round with several of them.Just a few weeks ago I sent a letter to Michael Dell's office ,the subject being the deplorable condition of his tech support.I received the standard boiler plate reply.Figures.

Ed
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