All:Read about the coming "Tsunami of ASR Demand". A new report about ASR demand. The following is a link and copy of the summary.
datacommresearch.com
October 2, 2000 - Chesterfield, Missouri - More than 2 billion people will use
Internet voice portals, voice-enabled Web sites, and Web-based interactive voice
response systems by the year 2005. That is one of the conclusions of the new
244-page study, Voice of the Internet: Opportunities for Voice Portals and
Voice ASPs, released today by Datacomm Research Company.
"Voice-based services will humanize the Internet, extending Internet access to
every telephone and making online shopping easier and more natural," said Paul
Pauesick, Datacomm Research's Director of Research and principal author of the
report. "By 2005, more people will surf the Web from phones than PCs," he
added.
"This report explains how voice portals and voice application service providers
(VASPs) will dramatically reduce costs associated with calls centers and customer
premises equipment," said Ira Brodsky, President of Datacomm Research.
"Voice-based Internet services will also spawn new competition for local,
long-distance, and international telephone services," he added.
Voice of the Internet: Opportunities for Voice Portals and Voice ASPs
includes an Executive Summary presenting forecasts for the number of IP telephony
and voice portal users through 2005. The Enabling Technologies section analyzes
key technology components including IP networking, speech recognition, voice
extensible markup language (VXML), and text-to-speech (TTS). The Applications
section discusses dozens of new applications such as talking avatars, family portals,
call center/Web integration, and voice-powered e-commerce. The Markets and
Business Opportunities sections explore strategies for existing and new players.
Nearly 80 vendors are profiled including Audiopoint, BeVocal, Cisco Systems,
DialPad, Ericsson, HearMe, HeyAnita, Lernout & Hauspie, Lucent Technologies,
Natural Microsystems, Net2Phone, Nortel Networks, Nuance Communications,
PhoneRun.com, Quack.com, SpeechWorks International, Webley Systems, and
many more.
Datacomm Research Company is a leader in tracking, analyzing, and forecasting
emerging telecommunication markets. Other Datacomm reports include Global
CDMA Business Opportunities, Wireless Web Wonders, Portals to Profit,
Bandwidth Bonanza, and Satellites in Cyberspace.
Voice of the Internet: Opportunities for Voice Portals and Voice ASPs is
available for immediate delivery and sells for $1,495.00 (printed or electronic
version; $1,695.00 for both versions). Orders may be faxed to (314) 514-9793,
phoned to (314) 514-9750, or mailed to Datacomm Research Company, 14318
Millbriar Circle, Chesterfield, Missouri 63017. The report may also be ordered
online at the firm's (secure) Web site, www.datacommresearch.com. Visa, Mastercard,
and American Express accepted.
Additional conclusions found in Voice of the Internet: Opportunities for Voice
Portals and Voice ASPs:
1.Voice portals and voice-enabled Web sites will breathe new life into an old
invention: the telephone. Voice portals will enable bricks-and-mortar
ventures to exploit Internet-based e-commerce and customer relationship
management solutions. Voice buttons on business Web sites will enhance
sales and service, providing a richer shopping experience. VxML will extend
the Internet's reach to all telephones.
2.Incumbent local exchange carriers (ILECs) must divorce services from the
central office in order to survive. But legacy systems, employee resistance,
and shareholder addiction to dividends will hinder ILECs, creating huge
opportunities for voice application service providers (VASPs) offering
"virtual central office" services.
3.Voice ASPs will enable organizations to reduce their investment in telephone
equipment, support personnel, training, and facilities. Voice ASPs will
gradually absorb today's interactive voice response (IVR) applications.
4.Voice portals will become an important information source for mobile users.
New voice services will complement microbrowsers, helping get data into
and out of small handheld devices. The most successful voice portals will be
those best prepared to absorb high production costs, provide local flavor,
and quickly scale up their systems.
5.Personal digital assistants will succeed as Net-based, talking avatars (also
known as 'virtual humans' or 'verbots'). Virtual humans will serve as
intermediaries between people and things--from e-commerce sites to home
security systems.
6.IP telephony will empower ISPs and cable TV operators to enter the
telephone business. IP telephony will permit rich media calling (accessing
electronic catalogues), community calling (conferencing with friends), and
family portals (with family trees as site maps). IP telephony will also enable
narrowcasting music and other audio content, with mobile phones serving as
Internet radios.
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