National Business Aviation Association: Bombardier
Aerospace Launches e-business Customer Service Initiative
NEW ORLEANS, LA--OCTOBER 10, 2000 - 13:03 EDT
Bombardier Aerospace today announced the launch
of a customer-focused e-business initiative covering virtually
every aspect of the company's growing corporate aviation
activities.
The new program, which Bombardier will begin introducing in the
first quarter of 2001, is being previewed with selected customers
attending the annual meeting and convention of the National
Business Aviation Association, at the Ernest N. Morial Convention
Center here this week.
"Our objective is simple: to offer Bombardier Aerospace customers
better service, faster response, more information and more
productive use of their business aircraft assets by making
information and other resources available for their use on the
world wide web," stated Rob Gillespie, president, Bombardier
Aerospace, Business Aircraft.
"In addition to delivering information, our new customer portal
will also serve as an application service provider, making
sophisticated aircraft management software tools available to
customers," Mr. Gillespie said. "The information and tools will
support corporate flight departments by simplifying their lives
and making their time more valuable to their employers. The
Bombardier e.business program will automate tasks previously
handled manually, and reduce unproductive time currently spent
searching for information."
Authorized users will be welcomed by a personalized web page, and
access to information and services will be individually tailored.
Some examples of the functions and processes under consideration
for availability through the customer portal include:
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* Aircraft maintenance tracking;
* Flight department management;
* Flight following;
* Aircraft completion configuration;
* Spares ordering;
* Technical publications;
* Warranty; and
* Training schedules and material.
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Before going online with the new service, Bombardier's e-business
specialists will be meeting extensively with customers to
determine their information needs and service priorities. The
service will be introduced in scheduled phases, and will be
constantly updated to keep pace with new software tools and
technologies, even during the introduction period.
"As our e-business program develops over the coming months, these
and a host of additional features and functions will enhance our
customers' use of their business aircraft assets and make the
entire business aircraft ownership experience more satisfactory,"
stated Mr. Gillespie. "We also want to offer our customers a true
e-cabin, with real-time links to the Internet and other vital
information systems available throughout the flight.
"Our aim is to ensure that business aircraft and their passengers
stay connected to the rest of the world in flight," said Mr.
Gillespie. "As just one example, by linking aircraft diagnostic
systems to our customer support network on the ground, it will be
possible to have any needed parts automatically ordered and
waiting for installation at the aircraft's destination at
touchdown."
Bombardier's new e-business program is another reflection of the
company's commitment to provide critical tools for managing and
enhancing customer relationships. Other examples of this
commitment include the Flexjet(R) fractional ownership program's
web site, and the SkyJet online charter aircraft booking service.
"As with everything else we do, our aim is to build a stronger
relationship with our customers and help them achieve more. It's
all about doing more," Mr. Gillespie concluded.
Bombardier Aerospace, a unit of Bombardier Inc., is the leading
business, regional and amphibious aircraft manufacturer. With
full design and production capabilities in three countries, it
offers the most comprehensive families of turboprop and regional
jet aircraft and the widest range of business jets. It also
provides the Flexjet fractional business aircraft ownership
program, technical services, aircraft maintenance and pilot
training for business, regional airline and military customers.
Bombardier Inc., a diversified manufacturing and service company,
is a world leading manufacturer of business jets, regional
aircraft, rail transportation equipment and motorized recreational
products. It is also a provider of financial services and asset
management. The Corporation employs 56,000 people in 12 countries
in North America, Europe and Asia, and more than 90 per cent of
its revenues are generated outside Canada. Bombardier's revenues
for its fiscal year ended Jan. 31, 2000, totalled Cdn$13.6
billion.
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